German-Speaking Travel Support Advisor – Flights & Hotels

CBT

. Manage traveler inquiries via phone, email, and chat regarding flights, hotels, and travel packages .

Posted 9/19/2026full-timeRemote • GreeceMid-LevelSenior💰 €1,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and delivering excellent service in a multilingual environment. Proficient in managing traveler inquiries and providing professional resolutions while maintaining fluency in German and English.

Highest-signal resume keywords

Fluency In GermanB2+ English ProficiencyCustomer Service SkillsProblem-Solving AbilitiesMultilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer-First MindsetPassion For Helping PeopleAbility To Thrive In Rotational Shift Environment

Industry Keywords

Traveler InquiriesCancellationsModificationsRefundsPayment ClarificationsTravel-Related ComplaintsExtranet AccountsCustomer ReviewsBookingRemote Work

About the role

Key responsibilities & impact

Manage traveler inquiries via phone, email, and chat regarding flights, hotels, and travel packages
Handle cancellations, modifications, refunds, and payment clarifications
Address travel-related complaints and provide professional resolutions
Assist with extranet accounts
Respond to customer reviews
Serve as the primary point of contact for travelers from booking to arrival
Work in a multilingual environment using English for systems, training, and internal team communication

Requirements

What you’ll need

Native or C1-level fluency in German (mandatory)
B2+ English proficiency for training, systems, and internal communication
Customer-first mindset and passion for helping people, solving problems, and delivering excellent service
Ability to thrive in a rotational shift environment, Monday–Friday and weekends
Ability to work remotely from anywhere in Greece
Complete a German and English language assessment

Benefits

Comp & perks

Performance bonuses up to 10% of gross salary
Edenred Ticket Restaurant meal allowance up to €100/month
Work from home anywhere in Greece
Flight tickets, 2 weeks of hotel accommodation, and real estate agency fee coverage (relocation Option 1)
€250 relocation allowance and real estate agency fee coverage (relocation Option 2)
15 days of fully paid, in-depth training
Private healthcare
Free online Greek language courses
Employee discounts on travel services
Ongoing career development
Modern offices available if you choose to visit