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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with proficiency in managing customer accounts and resolving service contract issues. Fluent in French and English, with excellent communication and problem-solving skills to support customer retention and cross-selling initiatives.
Highest-signal resume keywords
French C1/C2 LevelEnglish B2 LevelCustomer Service ExperienceExcellent Communication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsProblem-Solving Skills
Tools & Technologies
Digital ToolsInternal Systems
Industry Keywords
Customer EnquiriesCross-SellingCustomer RetentionCustomer AccountsService Contract IssuesAccurate Customer Records
About the role
Key responsibilities & impact- Handle customer enquiries by phone and email
- Promote additional products and services through cross-selling activities
- Support customer retention initiatives
- Monitor and manage customer accounts
- Investigate and resolve service contract issues
- Redirect requests to the appropriate departments when necessary
- Maintain accurate customer records and contract information in internal systems
- Attend on-site client visits in Porto once per quarter
Requirements
What you’ll need- French C1/C2 level (mandatory)
- English B2 level or higher (mandatory)
- Customer service experience is preferred
- Excellent communication and problem-solving skills
- Comfortable using digital tools and internal systems
- Availability to work remotely from Portugal
- 40 hours per week
- Monday to Friday, 08:00 to 17:00, with a 1-hour lunch break
Benefits
Comp & perks- Remote work from anywhere in Portugal
- Meal allowance: €7 per working day
- 13th and 14th salary payments
- Private health insurance from day one
- Paid training: 7 working days
- Relocation support for European candidates
- Monday to Friday schedule
- No weekend work
- Accommodation option available
- Support with the onboarding process