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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on problem-solving and effective communication. Proficient in managing customer accounts and utilizing digital tools for maintaining accurate records in the automotive finance sector.
Highest-signal resume keywords
French C1/C2 LevelEnglish B2 LevelCustomer Service ExperienceExcellent Communication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationProblem-Solving
Tools & Technologies
Digital ToolsInternal Systems
Industry Keywords
Customer EnquiriesCross-SellingCustomer RetentionService Contract IssuesAutomotive FinanceVehicle FinancingLeasing SolutionsMobility Services
About the role
Key responsibilities & impact- Handle customer enquiries by phone and email
- Promote additional products and services through cross-selling activities
- Support customer retention initiatives
- Monitor and manage customer accounts
- Investigate and resolve service contract issues
- Redirect requests to the appropriate departments when necessary
- Maintain accurate customer records and contract information in internal systems
- Support customers for an automotive finance company specializing in vehicle financing, leasing solutions, and mobility services
Requirements
What you’ll need- French C1/C2 level (mandatory)
- English B2 level or higher (mandatory)
- Customer service experience is preferred
- Excellent communication and problem-solving skills
- Comfortable using digital tools and internal systems
- Availability to work remotely from Portugal
- 40 hours per week
- Monday to Friday, 08:00 to 17:00, with a 1-hour lunch break
Benefits
Comp & perks- Remote work from anywhere in Portugal
- Meal allowance: €7 per working day
- 13th and 14th salary payments
- Private health insurance from day one
- Paid training: 7 working days
- Relocation support for European candidates
- Monday to Friday schedule
- No weekend work
- Accommodation option available
- Support with the onboarding process