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Cbtalents

German Customer Support

Cbtalents

. Handle customer inquiries by phone, chat, and email .

Posted 11/3/2026full-timeRemote • PortugalMid-LevelSenior💰 €1,055 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling customer inquiries across multiple channels, providing solutions for automotive and digital products, and maintaining accurate documentation in CRM systems. Possesses strong communication skills in both German and English, with a focus on customer satisfaction and collaboration.

Highest-signal resume keywords
German Language Proficiency (C1)English Language Proficiency (B2)Customer Support ExperienceDocumentation SkillsAutomotive Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Communication SkillsProblem-Solving SkillsCustomer-Focused ApproachMotivated Attitude
Tools & Technologies
CRM System
Industry Keywords
Automotive IndustryDigital ProductsCustomer ExperienceQuality StandardsEfficiency

Tech Stack

Tools & technologies
TypeScript

About the role

Key responsibilities & impact
  • Handle customer inquiries by phone, chat, and email
  • Provide support with questions about automotive and digital products
  • Analyze issues and provide appropriate solutions
  • Accurately document customer interactions and solutions in the CRM system
  • Collaborate with colleagues to improve the customer experience
  • Regularly update knowledge of products, policies, and services
  • Ensure high standards of quality, efficiency, and customer satisfaction

Requirements

What you’ll need
  • German at native level or at least C1 proficiency
  • English at B2 level
  • Knowledge of the automotive industry and digital products is an advantage
  • Excellent communication and problem-solving skills
  • Strong documentation and computer skills
  • Professional, motivated, and customer-focused approach
  • Applicants already living in Portugal will be given preference

Benefits

Comp & perks
  • Meal allowance of €7.63 per working day
  • 100% remote work
  • Relocation support in selected cases
  • If needed, accommodation in Lisbon may exceptionally be provided for candidates relocating to Portugal
  • Two rotating days off per week