Business Systems Analyst – Salesforce

CCC Intelligent Solutions

. Facilitate discussions with business groups, define their needs, and translate needs into quantifiable business requirements.

Posted 9/29/2026full-timeChicago • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce configurations and analytics, with a strong focus on translating business needs into quantifiable requirements. Proficient in facilitating stakeholder discussions and managing CRM adoption to drive measurable business value.

Highest-signal resume keywords

Salesforce Sales Cloud ExperienceTableau AnalyticsBusiness Process ImprovementGap AnalysisAI-Enabled Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements DefinitionProcess ModelingUser Story DevelopmentSalesforce ConfigurationAI Use Case IdentificationData Quality ManagementReporting Requirements DefinitionTechnical Specification TranslationCRM Platform SupportBusiness Process Automation

Soft Skills

Excellent Communication SkillsStrong Business AcumenAdvanced Organization SkillsTime Management SkillsTeam Collaboration

Tools & Technologies

Salesforce EinsteinAgentforcePrompt BuilderData CloudCRM Analytics

Certifications & Qualifications

Salesforce Certification

Industry Keywords

Insurance Industry ExperienceEnterprise Business SystemsBusiness Transformation InitiativesStakeholder Consensus BuildingEnd-User CRM Adoption

Tech Stack

Tools & technologies

CloudTableau

About the role

Key responsibilities & impact

Facilitate discussions with business groups, define their needs, and translate needs into quantifiable business requirements.
Define current (As-Is) and future (To-Be) scenarios, including processes, models, use cases, user stories, plans, and solutions.
Build consensus among stakeholders to validate and finalize requirements.
Identify and analyze simple to complex business processes requiring change or improvement.
Serve as a liaison between business groups and IT development to clarify requirements.
Collaborate with IT development to translate requirements into technical specifications.
Communicate deliverable status and timelines proactively; document and escalate issues appropriately.
Perform gap analysis against out-of-the-box application/system functionality and suggest best-practice solutions.
Perform Salesforce configurations.
Identify, document, and prioritize custom AI use cases, including agentic workflows across Salesforce data.
Evaluate and translate requirements for Salesforce Einstein and Agentforce capabilities, including generative AI, Prompt Builder, record insights, and AI-assisted business process automation.
Support discovery, solution design, testing, and adoption of AI-enabled Salesforce features, emphasizing governance, data quality, permissions, and measurable business value.
Leverage Tableau and CRM analytics to define reporting requirements, build dashboards, enable self-service analytics, and convert trusted data into actionable decisions.
Track work progress and status; identify risks and constraints and escalate issues as necessary.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent combination of education and relevant experience.
Minimum of 5 years of experience as a Business Systems Analyst, Business Analyst, Salesforce Analyst, or similar role supporting enterprise business systems, CRM platforms, or large-scale business transformation initiatives.
Strong business acumen with excellent oral, written, and presentation skills; demonstrated ability to lead internal and external meetings and confidently present to senior management teams.
Salesforce Sales Cloud or Service Cloud experience (5+ years) required.
Tableau, CRMA, Agentforce, Prompt Builder, Data Cloud, and one or more Salesforce certifications are a plus.
Proficient in verbal/written communication skills.
Experience interacting with and managing end-user CRM adoption for Sales, Customer Success, and Revenue Operations teams.
Advanced organization and time management skills.
Previous Insurance Industry experience would be a plus.
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and management.
A video interview is required for this position.

Benefits

Comp & perks

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups
Hybrid work arrangement