CCC Intelligent Solutions

Auditor

• Complete assigned audits at automotive repair facilities in accordance with OEM and manufacturer guidelines, based on site availability and scheduling
• Complete monthly vehicle inventory at dealerships by the assigned deadline, with flexibility to determine when work is completed
• Conduct required visual inspections while accurately documenting vehicle and audit information
• Ensure timely, accurate data is submitted to support audit programs, reporting, and automotive market valuation
• Work independently while meeting quality standards and assigned deadlines
• Travel to automobile dealerships to inventory used vehicle fleets by logging each vehicle’s VIN, equipment configuration, price, and mileage
• Complete audits of automotive repair facilities within a specific area

Vehicle Inventory Representative, Auditor

• Complete assigned audits at automotive repair facilities in accordance with OEM and manufacturer guidelines, based on site availability and scheduling
• Complete monthly vehicle inventory at dealerships by the assigned deadline, with flexibility to determine when work is completed
• Travel to specific automobile dealerships to inventory used vehicle fleets
• Log information for each vehicle, including VIN, equipment configuration, price, and mileage
• Conduct required visual inspections while accurately documenting vehicle and audit information
• Ensure timely, accurate data submission to support audit programs, reporting, and automotive market valuation
• Work independently while meeting quality standards and assigned deadlines

Vehicle Inventory Representative – Auditor

General

• Lead discussions with customers to understand their business guidelines and claims processes, ensuring solutions effectively support their needs.
• Develop and maintain business rules using CCC’s Audit rules engine.
• Conduct in-depth analysis of Audit rule results to identify patterns, trends, and improvement opportunities.
• Consult with customers and provide actionable recommendations to help them achieve performance goals.
• Respond to troubleshooting requests from customers and internal account teams.
• Partner with Product Development to initiate new rule templates and propose solution enhancements.
• Set clear expectations and ensure timelines and deliverables are understood and met.
• Partner closely with customers and prospects to understand business needs and maximize the value of CCC’s Estimating and Workflow solutions.

Audit Specialist

Salesforce Analyst

• Facilitate discussions with business groups, define their needs, and translate needs into quantifiable business requirements.
• Define current (As-Is) and future (To-Be) scenarios, including processes, models, use cases, user stories, plans, and solutions.
• Build consensus among stakeholders to validate and finalize requirements.
• Identify and analyze simple to complex business processes requiring change or improvement.
• Serve as a liaison between business groups and IT development to clarify requirements.
• Collaborate with IT development to translate requirements into technical specifications.
• Communicate deliverable status and timelines proactively; document and escalate issues appropriately.
• Perform gap analysis against out-of-the-box application/system functionality and suggest best-practice solutions.
• Perform Salesforce configurations.
• Identify, document, and prioritize custom AI use cases, including agentic workflows across Salesforce data.
• Evaluate and translate requirements for Salesforce Einstein and Agentforce capabilities, including generative AI, Prompt Builder, record insights, and AI-assisted business process automation.
• Support discovery, solution design, testing, and adoption of AI-enabled Salesforce features, emphasizing governance, data quality, permissions, and measurable business value.
• Leverage Tableau and CRM analytics to define reporting requirements, build dashboards, enable self-service analytics, and convert trusted data into actionable decisions.
• Track work progress and status; identify risks and constraints and escalate issues as necessary.

Business Systems Analyst – Salesforce

• Complete assigned audits at automotive repair facilities in accordance with OEM and manufacturer guidelines, based on site availability and scheduling
• Complete monthly vehicle inventory at dealerships by the assigned deadline
• Conduct required visual inspections while accurately documenting vehicle and audit information
• Ensure timely, accurate data is submitted to support audit programs, reporting, and automotive market valuation
• Work independently while meeting quality standards and assigned deadlines
• Travel to automobile dealerships to inventory used vehicle fleets, logging VIN, equipment configuration, price, and mileage information

Platform Engineer

• Serve as the technical leader and subject matter expert for CCC's database platform strategy and roadmap
• Lead the design, implementation, and optimization of enterprise-scale database solutions across SQL Server and cloud-native database technologies
• Provide technical guidance, mentoring, and leadership to a team of database engineers and offshore resources
• Partner with Product Development, Architecture, SRE, and DevOps teams to design highly available and scalable database solutions
• Drive automation initiatives for deployment, monitoring, performance tuning, database provisioning, and operational support
• Champion AI and intelligent automation to increase team productivity and reduce manual operational tasks
• Lead database upgrades, migrations, cloud transformations, and performance optimization initiatives
• Establish best practices for database administration, operational excellence, security, compliance, and resiliency
• Collaborate with vendors and technology partners to evaluate solutions and support strategic platform decisions
• Participate in incident management, root cause analysis, problem management, and service restoration activities
• Develop and maintain operational documentation, architecture standards, support procedures, and disaster recovery plans
• Identify opportunities to reduce platform complexity, improve reliability, and increase operational agility
• Balance strategic initiatives, platform engineering, and operational excellence to ensure continuous delivery of database services
• Participate in a 24x7 operational support model, including incident response, change management, and disaster recovery planning

Lead Database Platform Engineer

Collections

• Collect past due invoices for an assigned portfolio of accounts
• Work with Cash Application, Billing Departments, and Account Management to address payment delays
• Prepare and maintain weekly updates on large balance accounts
• Prepare daily, monthly, and ad hoc reports, including statements, aging, and reconciliations
• Research and resolve external and internal customer requests, including refunds, billing portal access, invoice copies, and statements
• Process payments, refunds, and reports in QuickBooks
• Process credits as needed

Collections Analyst

Threat Intelligence Specialist

• Develop working fluency in Workday, Adaptive Planning, Essbase, Power BI, and Microsoft Fabric
• Maintain and improve reports and dashboards used by Finance and executive leadership
• Manage data quality and dimension governance across financial systems
• Perform ad-hoc corporate analysis for senior leadership
• Investigate business questions, determine answers, and explain findings clearly
• Support Monthly Operating Review, Board reporting, and investor relations materials through data analysis and visualization
• Identify and reconcile inconsistencies across source systems
• Recommend structural fixes rather than one-time patches
• Partner with FP&A, Accounting, and Operations to automate manual processes
• Reduce cycle time and error rates
• Build reusable tools, queries, and documentation

Financial Intelligence Analyst

Product Manager

• Own the strategy, roadmap, and commercial case for a new agentic product line from first concept through market validation
• Decide which claims workflows agents handle end to end, where a human stays in the loop, and how much autonomy agents earn as evidence comes in
• Set quality and safety standards, including evals, guardrails, escalation paths, and audit trails
• Determine what carriers need to see before allowing an agent to operate on a live claim
• Work with senior claims executives at major carriers to identify problems and test product ideas
• Build the pitch, pricing story, and proof points with sales, customer success, and product marketing
• Sell the product and participate in customer presentations
• Write code and build working agents alongside engineers using AI coding tools
• Set value propositions, adoption hypotheses, and kill criteria for each bet
• Walk away from work that is not delivering results

Principal Product Manager – Agentic Operations

Growth Marketing

• Drive revenue by managing the full sales cycle, from initial discovery and scoping through commercial negotiation and close
• Create demand through outbound prospecting, identifying buyers inside carriers and building compelling business cases
• Collaborate with Client Partners, Solutions Engineers, and Client Success
• Maintain Salesforce discipline to accurately forecast revenue and achieve quarterly and annual quotas
• Become an expert on the product line and understand its competitive positioning
• Advocate for the product internally and externally
• Identify and fix broken processes
• Share prospecting wins, losses, and best practices with the team

Product Seller, Growth Product Sales

• Own and drive the product roadmap for Outbound Subrogation user experience, including prioritization of features, data capabilities, AI enhancements, and integrations
• Translate market signals, customer research, and competitive intelligence into a clear product strategy
• Set and track carrier metrics including dollars recovered, identification rate, cycle time, and ROI signals
• Partner with data science and engineering on architecture, next-best-action, workflow design, and deployment and governance of LLM-based capabilities
• Conduct customer research with recovery managers, subrogation adjusters, and carrier teams
• Represent the user voice in product and prioritization conversations and maintain feedback loops between the field and roadmap
• Contribute directly to working software alongside engineers using AI coding tools
• Build and own the product ROI case and hold the product accountable to value measures
• Partner with sales, customer success, and product marketing on go-to-market execution, sales enablement, and ROI narratives
• Support active sales cycles as the product expert and articulate value to buyer stakeholders
• Define product strategy, own the roadmap, shape architecture with engineering and data science, and serve as the product expert for carrier evaluations
• Start as an individual contributor with a path to building and growing a team as the product scales

Principal Product Manager, Subrogation

Recruitment

• Drive the full-cycle recruitment process from start to finish for assigned teams, primarily for complex, high-impact, or hard-to-fill requisitions
• Lead complex recruiting efforts using a consultative approach and data-backed recommendations
• Identify bottlenecks and provide strategic solutions to ensure timely and effective hires
• Use market intelligence to inform search strategies and candidate positioning
• Shape recruiting strategies aligned with business goals using data and market insights
• Advise hiring managers on market trends, competitive compensation, and candidate expectations
• Partner with leaders to define role requirements and recruitment expectations
• Source and engage passive and active candidates through LinkedIn, job boards, industry events, networking, and direct outreach
• Promote the organization as an employer of choice and deliver excellent candidate experiences
• Build and maintain talent pools and prospective talent networks
• Collaborate with hiring managers, HR team members, and key stakeholders
• Provide recruitment progress updates and insights on market trends, candidate availability, and pipeline health
• Monitor and analyze recruitment metrics and share actionable reports
• Lead recruiting process improvement initiatives
• Stay current on recruiting best practices, tools, trends, and technologies
• Mentor recruiters in process management and candidate engagement

Senior Talent Acquisition Partner

AI Engineer

• Build and ship LLM-powered features and agentic workflows for insurance customers
• Automate routine claim tasks and guide customers through remaining steps
• Scope problems with product managers and data scientists, define metrics, and own features through production
• Write evaluations, guardrails, and feedback loops with explicit token and latency budgets
• Review AI-generated code for correctness, security, and design issues
• Maintain and extend NLP pipelines transforming unstructured claim data into structured actionable data
• Build and operate durable event-driven services with deterministic workflows, retries, checkpointed model outputs, and idempotent handling
• Trace model calls and agent steps with source citations and alerting for reconstruction and auditability
• Model and query claims data across relational, document, and graph stores
• Design tenant isolation, least-privilege agent access, and controls for personal and medical data
• Write technical design documents and obtain team feedback before implementation
• Participate in a shared on-call rotation
• Deliver an LLM-powered feature with CI evaluations within the first six months
• Diagnose regressions, production failures, privacy issues, and security risks

Product Marketing

• Lead the centralized GTM Enablement Center of Excellence to improve seller readiness, execution discipline, and productivity
• Translate RevOps strategy into consistent field execution through standards, skills, tools, content, operating rhythms, and reinforcement mechanisms
• Consolidate fragmented enablement and role-excellence activities into a scalable COE
• Accelerate time-to-revenue for new sellers and improve adoption of RevOps processes and tools
• Partner across Sales, Marketing, Product, Customer Success, Learning, Analytics, and Systems teams
• Define and lead the GTM Enablement COE strategy and operating model
• Establish governance, intake, prioritization, measurement, decision rights, and ownership boundaries
• Deliver role-based onboarding, ramp, sales methodology, deal execution, pipeline activation, manager coaching, product launch readiness, tool adoption, and ongoing skill development programs
• Establish role-specific proficiency expectations and equip frontline leaders to coach, assess, and reinforce field behaviors
• Translate enterprise and RevOps priorities into field execution plans covering process changes, operating cadences, CRM expectations, data hygiene, workflows, and performance metrics
• Diagnose capability gaps, performance barriers, field friction, pipeline-quality issues, and productivity opportunities
• Oversee playbooks, sales plays, discovery guides, qualification standards, talk tracks, objection handling, competitive positioning, value messaging, launch materials, and manager inspection tools
• Drive adoption of sales tools, systems, workflows, and AI-enabled productivity capabilities
• Rationalize and standardize enablement tools, content repositories, workflows, and communications
• Establish leading indicators and shared measures for readiness, proficiency, adoption, content effectiveness, ramp progression, process adherence, pipeline quality, and productivity
• Lead cross-functional change management and measurable behavior change across the revenue organization
• Own governance for evaluating, sequencing, resourcing, launching, reinforcing, and measuring GTM enablement priorities

Director – GTM Enablement

Data Analyst

• Turn raw customer data into actionable insights that drive retention, growth, and operational improvements across CCC's client base
• Identify client trends, adoption opportunities, reporting gaps, and business risks
• Translate findings into clear recommendations supporting retention, growth, and stronger client outcomes
• Develop insights connecting analytics outputs to product adoption, expansion opportunity, operational efficiency, and client satisfaction
• Design, build, and maintain BI dashboards and reports tracking customer health metrics, adoption, churn risk, and engagement
• Own core dashboards and repeatable analytics and reporting deliverables
• Contribute measurable improvements in reporting efficiency, client insight quality, and adoption analytics
• Partner cross-functionally with Client Success leadership, Product, Sales, and Operations
• Apply regression, clustering, and predictive modeling to forecast customer behavior
• Monitor data governance and quality
• Translate complex findings into clear narratives for stakeholders
• Improve processes and automate analytics workflows

Vehicle Inventory Representative, Auditor

Vehicle Inventory Representative – Auditor

Audit Specialist

Business Systems Analyst – Salesforce

Vehicle Inventory Representative, Auditor

Lead Database Platform Engineer

Collections Analyst

Financial Intelligence Analyst

Principal Product Manager – Agentic Operations

Product Seller, Growth Product Sales

Principal Product Manager, Subrogation

Senior Talent Acquisition Partner

AI Engineer

Director – GTM Enablement

Senior Data Analyst, Customer Analytics – Insurance