Collections Analyst

CCC Intelligent Solutions

. Collect past due invoices for an assigned portfolio of accounts .

Posted 9/24/2026full-timeChicago • Illinois • United StatesJunior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial collections and customer service, with strong proficiency in QuickBooks and Excel. Capable of managing accounts, processing payments, and resolving customer inquiries effectively.

Highest-signal resume keywords

Commercial Collections ExperienceQuickBooks ProficiencyExcel/Microsoft Office SkillsInterpersonal CommunicationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial CollectionsPayment ProcessingAccount ReconciliationReport PreparationBilling Management

Soft Skills

Interpersonal CommunicationPriority ManagementCustomer FocusAttention to DetailAdaptability

Tools & Technologies

QuickBooksSalesforceBilling PlatformOracle

Certifications & Qualifications

Associate's Degree Preferred

Industry Keywords

Accounts ReceivableCash ApplicationCustomer ServiceFinanceAccounting

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Collect past due invoices for an assigned portfolio of accounts
Work with Cash Application, Billing Departments, and Account Management to address payment delays
Prepare and maintain weekly updates on large balance accounts
Prepare daily, monthly, and ad hoc reports, including statements, aging, and reconciliations
Research and resolve external and internal customer requests, including refunds, billing portal access, invoice copies, and statements
Process payments, refunds, and reports in QuickBooks
Process credits as needed

Requirements

What you’ll need

2 years college associates degree preferred
1-2 years of experience in commercial collections and/or customer service
Proficient in Excel/Microsoft Office
Background in Accounting or Finance a plus
Salesforce, Billing Platform, QuickBooks or Oracle experience a plus
Interpersonal Communication
Priority Management
Problem Solving
Customer Focus
Team Effectiveness
Commitment to Results
Attention to Detail
Adaptability
A video interview is required for this position
Candidates are not permitted to use generative AI or automated assistance during interviews unless explicitly allowed

Benefits

Comp & perks

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups