Customer Trainer

CCC Intelligent Solutions

. Deliver engaging virtual and in-person product training for customer end users, administrators, and other stakeholders .

Posted 11/12/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $62,624 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering engaging product training and adapting instructional methods to meet diverse audience needs. Proficient in managing training logistics and collaborating with cross-functional teams to enhance customer readiness and product adoption.

Highest-signal resume keywords

Product Training DeliveryStrong Presentation SkillsAudience Needs AssessmentOrganizational SkillsCollaboration Across Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training FacilitationInstructional DesignWorkflow AnalysisReporting on Training OutcomesTechnology Proficiency

Soft Skills

Strong Communication SkillsTime ManagementAdaptabilityPublic SpeakingIndependent Work

Certifications & Qualifications

Bachelor's DegreeValid Driver's License

Industry Keywords

InsuranceAutomotive CollisionEducationSoftware TrainingTechnology Environment

About the role

Key responsibilities & impact

Deliver engaging virtual and in-person product training for customer end users, administrators, and other stakeholders
Develop and maintain strong knowledge of assigned CCC products and workflows
Communicate product functionality, practical application, and business value
Assess customer training needs, business objectives, audiences, workflows, and success criteria
Coordinate training agendas, participants, technology requirements, and delivery details
Manage multiple training engagements and priorities, including preparation, delivery, follow-up, and administration
Provide reporting on training status, audiences, user counts, outcomes, and follow-up actions
Identify recurring customer learning needs, workflow challenges, and product feedback
Partner with Implementation, Client Success, Product, and other teams to support customer readiness and product adoption
Manage business travel and expenses according to company guidelines

Requirements

What you’ll need

Bachelor’s degree or an equivalent combination of education and relevant experience
Experience facilitating customer, employee, classroom, or other adult-learning programs in virtual and/or in-person environments
Experience in insurance, automotive collision, education, software training, or a technology environment is preferred
Strong presentation, public-speaking, and on-camera facilitation skills
Ability to learn complex products, technology, and workflows and translate them into clear, practical instruction
Ability to assess audience needs and adapt training delivery to different roles, workflows, and business objectives
Strong written and verbal communication skills
Strong organizational and time-management skills
Ability to work independently in a remote environment while collaborating effectively across teams
Ability to maintain a flexible schedule to support customer training across U.S. time zones
Ability and willingness to travel up to 30%–50%
Valid driver’s license
Video interview required; candidates may not use generative AI or automated assistance during interviews unless explicitly allowed

Benefits

Comp & perks

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups
Remote work with 30%–50% travel
Flexible schedule to support customer training across U.S. time zones