External Communications Manager

CCC Intelligent Solutions

. Create content including press releases, media pitches, newsroom stories, bylined articles, Q&As, talking points, briefing materials and social content .

Posted 11/9/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $94,890 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in media relations and communications, with a strong ability to craft compelling narratives and manage complex projects. Proficient in developing executive visibility content and navigating sensitive communications in regulated industries.

Highest-signal resume keywords

Media RelationsExceptional Writing And Editing SkillsProject ManagementExecutive CommunicationsInsurance Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content CreationStorytellingPitch DevelopmentCrisis CommunicationsAudience-Appropriate CommunicationResearch And Insights AmplificationLegal And Regulatory NavigationSocial Content DevelopmentBriefing Materials PreparationAward Submission Management

Soft Skills

Strong News JudgmentSound JudgmentRelationship BuildingAdaptability To Executive VoicesAttention To Detail

Certifications & Qualifications

Bachelor's Degree In CommunicationsBachelor's Degree In Public RelationsBachelor's Degree In JournalismBachelor's Degree In Marketing

Industry Keywords

InsuranceFinancial ServicesTechnologyPublic RelationsB2B CommunicationsMedia MonitoringCrisis ResponseTrade ReportingAutomotive IndustryRegulated Industry

About the role

Key responsibilities & impact

Create content including press releases, media pitches, newsroom stories, bylined articles, Q&As, talking points, briefing materials and social content
Tailor messages for insurer, repairer, automaker and consumer audiences
Maintain newsroom media resources including the company fact sheet and media kit
Support communications plans for launches, partnerships, events and business milestones
Turn CCC research and insights into newsworthy stories and amplify them across earned, owned and shared channels
Manage routine announcements through Legal, Investor Relations and Product approvals
Lead amplification planning and execution for announcements, research, speaking engagements, podcasts and media opportunities
Track coverage and report results for key announcements
Build relationships with insurance, collision repair and automotive trade reporters
Develop pitches, coordinate responses to inbound inquiries and identify timely media opportunities
Manage the media relations inbox, coverage tracker and media lists
Identify subject matter experts and develop executive and SME visibility opportunities and content
Prepare executives and subject matter experts for interviews, speeches, panels, podcasts and briefings
Own selected projects from planning through execution and keep stakeholders informed and deliverables on schedule
Identify award and speaking opportunities, manage the awards and speaking calendar, and develop submissions
Partner with CCC's PR agency on day-to-day execution and track deliverables and outstanding actions
Monitor media, competitor and industry activity and support issues and crisis response
Track coverage, awards, share of voice and message pull-through to strengthen future communications

Requirements

What you’ll need

5 to 8 years of experience in communications, media relations, public relations or a related field
Experience in insurance, financial services, technology or another highly regulated industry is strongly preferred
Exceptional writing and editing skills
Ability to develop original drafts, adapt to different executive voices, and use AI thoughtfully while maintaining accuracy, originality, and quality
Strong news judgment and storytelling instincts
Ability to translate complex or technical information into clear, audience-appropriate communications
Experience supporting media relations, developing pitches and building relationships with trade, business or B2B reporters
Experience developing executive communications and visibility content, including thought leadership, speaking support, social content and briefing materials
Strong project management skills and ability to move multiple workstreams from concept through execution
Sound judgment when navigating sensitive, legal, regulatory, or reputational considerations
Bachelor's degree in communications, public relations, journalism, marketing or a related field, or equivalent professional experience
Experience communicating about technology, AI, software, or other complex B2B products and topics is preferred
Experience supporting issues or crisis communications is preferred
Video interview required
Candidates are not permitted to use generative AI or automated assistance during interviews unless explicitly allowed

Benefits

Comp & perks

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups