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Lead, Product Documentation, Knowledge Operations
CCC Intelligent Solutions. Own the documentation operating model, including intake, review, approval, publishing, maintenance, and health metrics .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in documentation operating models, including the establishment of standards, governance, and AI-ready content practices. Proficient in managing documentation workflows and ensuring compliance across product and technical documentation.
Highest-signal resume keywords
Documentation StandardsRelease Notes AuthoringConfluence Information ArchitectureJira IntegrationAI-Ready Content Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical DocumentationChangelog WritingContent GovernanceStructured Content PracticesSource TraceabilityVersioningSemantic SearchAPIsSDKsB2B SaaS Documentation
Soft Skills
Audience JudgmentDecision-MakingCoachingPrioritizationQuality Standards
Tools & Technologies
JiraConfluenceAI-Assisted Content WorkflowsRetrieval-Augmented GenerationEnterprise SaaS Architecture
Industry Keywords
InsuranceAutomotiveClaimsPaymentsAnalyticsWorkflowAI Environments
About the role
Key responsibilities & impact- Own the documentation operating model, including intake, review, approval, publishing, maintenance, and health metrics
- Author and organize release notes and changelogs hands-on
- Establish product documentation standards covering structure, voice, taxonomy, metadata, templates, versioning, governance, and AI-ready content
- Own Confluence information architecture, taxonomy, and governance
- Connect documentation workflows to Jira, Confluence, quarterly launch readiness, and stakeholder reviews
- Develop responsible-AI documentation practices, including source traceability, approved input usage, hallucination checks, human review, compliance review paths, and accountable publishing
- Ensure downstream teams use a trusted product-information source
- Run audits for freshness, findability, source alignment, and reuse readiness
- Scale the function through hiring, onboarding, coaching, prioritization, capacity planning, and quality standards for technical writers
Requirements
What you’ll need- Hands-on experience writing release notes, changelogs, and product or technical documentation
- Experience setting documentation standards and governance and scaling structured-content practices
- Strong audience judgment across product, engineering, and customer-facing teams
- Comfort operating without a runbook and creating structure, decision rights, operating rhythms, and governance
- Fluency in Jira and Confluence
- Familiarity with AI-assisted content workflows, semantic search, retrieval-augmented generation, and structured/AI-ready content
- Ability to recognize when content needs review from Legal, Privacy, Security, or AI Trust
- Familiarity with APIs, SDKs, feature flags, versioning, integrations, or enterprise SaaS architecture is nice to have
- Experience documenting complex B2B SaaS in insurance, automotive, claims, repair, payments, analytics, workflow, or AI environments is nice to have
- A video interview is required
Benefits
Comp & perks- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups