Product Client Success Manager – Fraud/Payments

CCC Intelligent Solutions

. Build deep expertise in CCC's fraud and investigative product suite and how it delivers value to carrier customers .

Posted 10/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $78,556 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud detection and investigative solutions within the insurance technology sector, focusing on driving customer adoption, operational efficiencies, and measurable outcomes. Capable of analyzing data to identify opportunities for improvement and translating complex product capabilities into clear business value.

Highest-signal resume keywords

Fraud DetectionClaims InvestigationsSIU OperationsData AnalysisCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud OperationsInsurance Claims WorkflowsAnalyticsSolution Adoption StrategiesOperational Efficiencies

Soft Skills

Intellectual CuriosityProblem-SolvingAdaptabilityCommunication

Industry Keywords

Insurance TechnologyClient SuccessFraud ToolsWorkflow GapsRetention Objectives

About the role

Key responsibilities & impact

Build deep expertise in CCC's fraud and investigative product suite and how it delivers value to carrier customers
Drive adoption and utilization by identifying workflow gaps and helping clients incorporate fraud tools into daily claims operations
Partner with claims, SIU, and fraud leaders to improve fraud detection rates, investigative efficiency, and overall program effectiveness
Demonstrate ROI through increased fraud identification, improved referral quality, reduced leakage, and operational efficiencies
Support implementation, optimization, and expansion of fraud use cases across customer organizations
Analyze customer usage data and identify opportunities to improve adoption and outcomes
Partner with Strategic CSMs, Product, Sales, and other internal teams to execute account goals and retention objectives
Standardize fraud-focused playbooks, best practices, enablement materials, and success metrics
Drive time to value, adoption, customer outcomes, renewal, and expansion of fraud solutions

Requirements

What you’ll need

2+ years in insurance technology, fraud operations, SIU, claims, client success, consulting, or related fields
Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows
Experience partnering with carrier stakeholders and translating business challenges into solution adoption strategies
Ability to quickly develop expertise in complex analytics, fraud, and investigative solutions
Strong analytical skills with the ability to identify patterns, diagnose issues, and drive action using data
Ability to translate technical product capabilities into clear customer outcomes and business value
Intellectually curious, asks insightful questions, and gets to the root cause of problems
Comfortable operating in ambiguity and driving outcomes without extensive direction
Commercial mindset with accountability for customer value, retention, and growth
A video interview is required for this position

Benefits

Comp & perks

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups