Product Client Success Manager – Third Party Casualty

CCC Intelligent Solutions

. Develop expertise in Third-Party Casualty claims operations, industry trends, and CCC solutions.

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $78,556 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Third-Party Casualty Claims operations and the ability to drive customer adoption and measurable business value through strategic guidance and workflow optimization. Strong analytical skills enable the translation of data into actionable insights that align technical solutions with business outcomes.

Highest-signal resume keywords

Third-Party Casualty Claims OperationsClaims TransformationAnalytical SkillsRelationship-BuildingOperational Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Liability Claims HandlingCasualty WorkflowsLitigation ManagementMedical ManagementClaims Operations

Soft Skills

Communication SkillsConsultative SkillsProblem-Solving Skills

Tools & Technologies

Casualty Claims TechnologiesAnalyticsDecision Support

Industry Keywords

Property & Casualty InsuranceClient SuccessAccount ManagementInsurance Technology

About the role

Key responsibilities & impact

Develop expertise in Third-Party Casualty claims operations, industry trends, and CCC solutions.
Partner with customers to drive adoption, utilization, and measurable business value across assigned solutions.
Identify workflow inefficiencies, operational challenges, and improvement opportunities that can be addressed through technology and best practices.
Demonstrate ROI by aligning solution capabilities to customer business objectives, claims outcomes, and operational metrics.
Provide strategic guidance on workflow optimization, claims transformation, and solution expansion opportunities.
Collaborate with Client Success, Sales, Product, Analytics, and other cross-functional teams to execute account strategies and achieve customer goals.
Serve as a trusted advisor by sharing industry insights, benchmarking, and best practices that improve claims performance and outcomes.
Success is measured by time to value, product adoption, renewal and expansion, and net revenue retention within existing accounts.

Requirements

What you’ll need

5+ years of experience in Property & Casualty Insurance, Third-Party Casualty Claims, Client Success, Claims Operations, Consulting, Account Management, or a related field.
Deep understanding of liability claims handling, casualty workflows, litigation management, medical management, and carrier operations.
Experience working directly with insurers, TPAs, self-insured organizations, or insurance technology providers.
Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
Ability to connect technical solutions to business outcomes and customer value.
Excellent relationship-building, communication, and consultative skills, including engagement with executive-level stakeholders.
Commercial mindset with accountability for customer outcomes, retention, and growth.
Experience supporting claims transformation, operational improvement, or digital modernization initiatives preferred.
Preferred: Experience with casualty claims technologies focused on medical management, claim triage, severity reduction, workflow optimization, analytics, and decision support.
A video interview is required for this position.
Candidates are not permitted to use generative AI or automated assistance during interviews unless explicitly allowed by the interview team for a specific exercise.

Benefits

Comp & perks

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups