Senior Data Analyst, Customer Analytics – Insurance

CCC Intelligent Solutions

. Turn raw customer data into actionable insights that drive retention, growth, and operational improvements across CCC's client base .

Posted 10/5/2026full-timeChicago • Illinois • United StatesSenior💰 $84,724 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in data analytics and business intelligence, with a strong focus on customer success metrics, predictive modeling, and actionable insights. Proficient in SQL, BI tools, and statistical analysis to drive operational improvements and client satisfaction.

Highest-signal resume keywords

Advanced SQL SkillsProficiency In TableauStatistical Analysis FoundationPython For Data AnalysisExperience With CRM Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPredictive ModelingRegression AnalysisClusteringANOVAFactor AnalysisChurn ModelsCustomer Health ScoresAutomationBusiness Intelligence

Soft Skills

Exceptional Communication SkillsIntellectual CuriosityOwnership MentalityCollaborationAdaptability

Tools & Technologies

TableauPower BILookerDbtBigQuerySnowflakeSalesforce

Industry Keywords

Customer SuccessInsurtechData GovernanceAnalytics WorkflowsAI Literacy

Tech Stack

Tools & technologies

BigQueryPythonSQLTableau

About the role

Key responsibilities & impact

Turn raw customer data into actionable insights that drive retention, growth, and operational improvements across CCC's client base
Identify client trends, adoption opportunities, reporting gaps, and business risks
Translate findings into clear recommendations supporting retention, growth, and stronger client outcomes
Develop insights connecting analytics outputs to product adoption, expansion opportunity, operational efficiency, and client satisfaction
Design, build, and maintain BI dashboards and reports tracking customer health metrics, adoption, churn risk, and engagement
Own core dashboards and repeatable analytics and reporting deliverables
Contribute measurable improvements in reporting efficiency, client insight quality, and adoption analytics
Partner cross-functionally with Client Success leadership, Product, Sales, and Operations
Apply regression, clustering, and predictive modeling to forecast customer behavior
Maintain data governance and quality monitoring
Translate complex findings into clear narratives for stakeholders
Improve processes and automate analytics workflows

Requirements

What you’ll need

5+ years in analytics, BI, or data analyst roles, ideally supporting Customer Success or customer-facing functions
Advanced SQL skills
Proficiency in Tableau, Power BI, Looker, or similar BI tools
Statistical analysis foundation, including regression, ANOVA, cluster analysis, and factor analysis
Python or R for data analysis and automation
Exceptional communication skills
Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or related field
Insurance or insurtech industry experience preferred
Experience with modern data stack tools such as dbt, BigQuery, and Snowflake preferred
Predictive/prescriptive analytics and AI/ML-assisted analysis exposure preferred
Experience building customer health scores, churn models, or adoption analytics preferred
CRM platform familiarity, such as Salesforce, preferred
AI literacy including prompt engineering and understanding of agentic AI frameworks preferred
Intellectual curiosity, ownership mentality, collaboration, adaptability, and business acumen
Judgment, communication, and stakeholder translation skills

Benefits

Comp & perks

Bonus and/or commission eligible
401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups