Technical Product Documentation Specialist

CCC Intelligent Solutions

. Write, review, and publish release notes and changelogs for assigned product teams.

Posted 10/14/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $62,624 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in writing and publishing technical documentation, including release notes and changelogs, while ensuring clarity and accuracy for diverse audiences. Proficient in using tools like Jira and Confluence to manage documentation processes and governance standards effectively.

Highest-signal resume keywords

Release Notes WritingTechnical DocumentationJira ExperienceConfluence ProficiencyAI-Assisted Writing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DocumentationRelease Notes WritingChangelog CreationContent Lifecycle ManagementDocumentation GovernanceAudience JudgmentVersion History ManagementTaxonomy DevelopmentMetadata ApplicationAPI Familiarity

Soft Skills

Excellent Written CommunicationAttention to DetailCross-Functional CollaborationAdaptability in Fast-Moving Environments

Tools & Technologies

JiraConfluenceAI-Assisted Writing ToolsSummarization ToolsSearch Tools

Industry Keywords

B2B SaaSInsuranceAutomotiveClaimsPaymentsAnalyticsWorkflowAI Environments

About the role

Key responsibilities & impact

Write, review, and publish release notes and changelogs for assigned product teams.
Translate technical changes into clear, accurate communications for internal, customer-facing, and external audiences.
Partner with Product Managers, Product Owners, Engineering, Design, and Product Operations to understand shipped changes, their impact, and audience needs.
Apply and help evolve documentation standards, including templates, taxonomy, metadata, labeling, versioning, and source-of-truth practices, using Confluence as the canonical source.
Support the documentation lifecycle, including intake, drafting, review, approval, publishing, maintenance, and retirement.
Connect release documentation to quarterly launch readiness, including launch gates, scope, Jira inputs, and stakeholder reviews.
Identify content gaps, inconsistencies, stale documentation, and process breakdowns, and recommend improvements.
Use AI-assisted tools for drafting, comparison, summarization, and gap-finding while validating outputs against approved source material and responsible AI practices.
Flag content requiring Legal, Privacy, Security, or AI Trust review before publication.

Requirements

What you’ll need

Experience writing release notes, changelogs, product documentation, technical documentation, or similar product communications; writing samples required.
Strong audience judgment with the ability to translate technical detail into clear, audience-appropriate content.
Excellent written communication skills, with precise, concise writing that maintains accuracy under deadline.
Ability to create structure in a developing function and operate effectively in a fast-moving, cross-functional environment.
Experience using Jira and Confluence, including how product and engineering teams track work and maintain structured knowledge.
Practical experience using AI-assisted writing, summarization, and search tools, with the judgment to validate content for accuracy, tone, completeness, and source alignment.
Understanding of documentation governance concepts, including templates, taxonomy, metadata, version history, content lifecycle, source-of-truth management, and AI-ready structured content.
Familiarity with APIs, SDKs, feature flags, versioning, integrations, or enterprise SaaS architecture is a plus.
Experience documenting complex B2B SaaS solutions in insurance, automotive, claims, repair, payments, analytics, workflow, or AI environments is preferred.
Video interview required; candidates are not permitted to use generative AI or automated assistance during interviews unless explicitly allowed for a specific exercise.

Benefits

Comp & perks

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups