Enterprise Account Manager

CCFS

. Build and nurture long-lasting customer relationships focused on retention, revenue, and relationship growth .

Posted 9/19/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $55,000 - $58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management with a focus on customer retention and relationship growth, utilizing strong analytical and communication skills to develop strategic solutions and account plans aligned with customer objectives.

Highest-signal resume keywords

Account ManagementCustomer Relationship ManagementData AnalysisStrategic Problem-SolvingTransportation Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisAccount ManagementPerformance Dashboard UtilizationCustomer Feedback AnalysisOnboarding ProcessesEDI RequirementsCCFS TechnologyOperational Defect IdentificationStrategic Business ReviewsAccount Planning

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsAnalytical SkillsDecision-Making SkillsAdaptabilitySelf-MotivationAttention to Detail

Industry Keywords

Transportation IndustryCustomer SatisfactionService LevelsCross-Departmental CollaborationRetention Risk

About the role

Key responsibilities & impact

Build and nurture long-lasting customer relationships focused on retention, revenue, and relationship growth
Lead onboarding and go-live readiness for new customers, including pickup schedules, communication channels, EDI requirements, and use of CCFS technology and services
Work cross-departmentally to resolve customer concerns, maintain service levels, and ensure customer satisfaction
Serve as the company-customer point of contact for escalated concerns and deliver strategic solutions
Develop and execute account plans aligned with customer business objectives
Establish proactive data analysis and monitoring processes for customer accounts
Identify systemic operational defects using performance dashboards and customer feedback, and quantify impact and retention risk
Develop and facilitate regularly scheduled Strategic Business Reviews with customers
Perform other duties as assigned

Requirements

What you’ll need

3+ years of experience in account management and/or relevant industry experience
Well-developed interpersonal skills
Ability to get along with diverse personalities
Ability to adapt with changing priorities
Excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills
Self-motivated and results driven
Ability to handle multiple priorities under limited supervision
Extensive knowledge of principles, procedures, and best practices in the transportation industry
Understanding of effective collaboration among operations, sales, and customers
Strategic problem-solving ability aligned with customer needs and organizational objectives
Ability to manage multiple accounts and meet deadlines while maintaining attention to detail
Ability to work irregular hours when necessary

Benefits

Comp & perks

Medical, Vision, Dental, Supplemental, and Life Insurances available
Paid time off
Paid holidays
Paid community volunteer time
Employee Assistance Program (EAP)
401k retirement plan with match