CCFS

Account Manager

• Manage key national 3PL accounts and achieve sales and gross margin goals
• Identify new business opportunities and support acquisition and revenue targets
• Conduct daily cold-call outreach, customer prospecting, and follow-up through phone, email, and messaging services
• Prepare reports of business transactions, rate requests, and sales leads
• Deliver researched presentations emphasizing features and benefits
• Travel up to 12 days per month throughout assigned territories within Canada and the Western United States
• Call on high-volume, high-revenue accounts to maintain and increase business
• Negotiate major contracts and prepare tender packages with rate proposals, company information, equipment, and financials
• Monitor customer and competitor changes
• Recommend packaging improvements and innovative solutions to reduce costs, save time, improve revenue, and increase efficiency
• Manage approximately $10–15 million in annual gross revenue across approximately 100–150 accounts
• Respond to customer concerns, complaints, and requests
• Gather customer information regarding density, packaging, volumes, and related factors
• Report to the Director of Business Development
• Supervise direct reports as indicated in the job status section

National Account Manager, 3PL

• Build and strengthen strategic partnerships
• Drive business development initiatives and identify new revenue-growth opportunities
• Develop and maintain executive-level relationships with assigned partner carriers and agents
• Own strategic partner portfolios with accountability for revenue growth, profitability, and long-term business development
• Conduct in-person partner visits, approximately 10–12 travel days per month
• Lead Quarterly Business Reviews focused on performance, growth, operational excellence, and future initiatives
• Identify new partnership opportunities to expand market coverage and strengthen the transportation network
• Negotiate commercial agreements, pricing strategies, operating expectations, and growth initiatives
• Develop annual territory business plans with revenue goals and strategic priorities
• Collaborate with Sales Leadership on joint customer acquisition and market expansion
• Partner with Operations, Pricing, Customer Success, and Executive Leadership on strategic initiatives
• Monitor partner performance using revenue, margin, service, claims, and operational KPIs
• Improve profitability through pricing strategies, freight mix, lane optimization, and network efficiencies
• Identify opportunities to increase freight volume and expand business within assigned territories
• Generate new partner relationships and pursue enterprise opportunities
• Represent CCFS at customer presentations, executive meetings, industry conferences, and transportation events
• Support major customer implementations requiring partner coordination
• Serve as executive escalation point for strategic partner issues
• Ensure alignment on interchange processes, EDI connectivity, POD management, service standards, and communication protocols
• Resolve service challenges and promote continuous improvement initiatives

Partner Relations Manager

• Build and manage a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation
• Qualify 25+ inbound leads per week using a structured discovery process
• Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements
• Position the service-based value proposition against price-only competitors
• Manage the three-week conversion period with systematic follow-up and proactive customer engagement
• Handle the first three weeks post-conversion with intensive customer support
• Maintain 50+ retained customer relationships with consistent touchpoints and value-added service
• Use CRM daily to track activities, opportunities, and customer interactions
• Follow established sales processes and complete assigned tasks within company systems
• Coordinate with operations, customer service, and claims teams to resolve issues
• Target $750k annual revenue growth through 8-10 new $50k+ customers per year
• Identify and qualify truckload opportunities and coordinate introductions to NAL
• Cover designated sales territories, traveling as needed to develop new business, service existing accounts, and maintain customer contact
• Perform other duties as assigned

Territory Manager

• Drive strategic growth by managing key national accounts
• Achieve sales and gross margin goals
• Identify new business opportunities
• Conduct daily cold-call outreach and customer prospecting/follow-up by phone, email, and messaging services
• Prepare reports of business transactions, rate requests, and sales leads
• Deliver presentations involving research and detailed work to emphasize features and benefits
• Travel up to 12 days per month throughout assigned territories within Canada and the Western United States
• Maintain and increase business with high-volume, high-revenue accounts
• Keep customers informed of new services and company changes
• Negotiate major contracts and prepare tender packages with rate proposals, company information, equipment, and financials
• Monitor customer and competitor changes
• Recommend packaging improvements and innovative solutions to reduce costs, save time, improve revenues, and increase efficiency
• Manage approximately $10–15 million in annual gross revenue across approximately 100–150 accounts
• Respond to customer concerns, complaints, and requests
• Gather customer information regarding density, packaging, volumes, and related factors

National Account Manager

Sales

• Develop and execute sales strategies to drive revenue growth within the assigned region.
• Lead, mentor, and coach a team of outside sales representatives.
• Set performance expectations and monitor progress against goals.
• Conduct performance reviews and provide constructive feedback.
• Foster a positive, motivating, collaborative, and innovative work environment.
• Build and maintain relationships with key customer decision-makers.
• Identify new business opportunities and expand the regional customer base.
• Monitor industry trends, market conditions, and competitor activities.
• Use sales technology and Salesforce to track activities, analyze data, and generate reports.
• Collaborate with cross-functional teams to execute customer requirements.
• Manage regional sales budgets, expenses, and resource allocation.
• Represent CrossCountry Freight Solutions professionally and uphold its values and brand image.

Director of Regional Sales

• Build and nurture long-lasting customer relationships focused on retention, revenue, and relationship growth
• Lead onboarding and go-live readiness for new customers, including pickup schedules, communication channels, EDI requirements, and use of CCFS technology and services
• Work cross-departmentally to resolve customer concerns, maintain service levels, and ensure customer satisfaction
• Serve as the company-customer point of contact for escalated concerns and deliver strategic solutions
• Develop and execute account plans aligned with customer business objectives
• Establish proactive data analysis and monitoring processes for customer accounts
• Identify systemic operational defects using performance dashboards and customer feedback, and quantify impact and retention risk
• Develop and facilitate regularly scheduled Strategic Business Reviews with customers
• Perform other duties as assigned

Enterprise Account Manager

Recruitment

• Maintain the Workday recruiting applicant tracking system and keep information up to date for all open positions
• Source passive candidates and candidates for difficult-to-fill positions using LinkedIn, Facebook, Indeed, and other platforms
• Create, post, and manage recruitment advertising across social media platforms
• Coordinate and conduct phone interviews
• Manage the pre-screen and background check process and assist as backup with onboarding new hires
• Manage the candidate experience from application through the end of training
• Maintain professional communication and confidentiality with candidates and employees
• Represent and promote the organization to potential applicants by providing information, answering questions, and collecting applicant data
• Identify recruitment issues and implement activities to continuously improve processes
• Attend job fairs, community activities, and recruitment-related events, including travel as needed
• Process paperwork and forms accurately and timely; maintain organized, current, and confidential personnel and department information
• Manage the full life cycle of recruitment, including sourcing, advertising, screening, interviewing, selection, and background reporting
• Perform other assigned tasks

Talent Acquisition Specialist

Program Manager

• Manage and oversee all aspects of the company’s fuel management program
• Develop and maintain fuel management policies, procedures, internal controls, and fraud prevention measures
• Manage fuel purchasing, fueling plans, and fuel utilization by location and route
• Manage the issuance, tracking, monitoring, and cancellation of fuel cards
• Monitor and audit fuel transactions to identify errors, misuse, irregularities, and potential fraud
• Prepare and analyze reports on fuel costs, utilization, consumption, and efficiency
• Reconcile fuel transactions and ensure accuracy of fuel-related expenses
• Create and maintain fuel management dashboards and KPIs
• Assess fleet and truck-specific fuel efficiency and recommend improvements
• Analyze fuel pricing, usage, and operational data to identify cost-saving opportunities
• Develop financial models and recommendations for fuel tanks, fueling infrastructure, and other fuel-related investments
• Monitor fuel budgets, forecasts, and expenditures and identify significant variances
• Collaborate with Operations, Fleet, Accounting, and Finance to resolve fuel-related issues and improve processes
• Provide fuel analysis and strategic recommendations to the Vice President of Finance and senior management
• Prioritize and manage multiple fuel management projects and initiatives
• Travel occasionally as required
• Perform other duties as assigned

Fuel Program Manager

Risk

• Personally investigate and manage the company's claims
• Work with insurance companies to set claim reserves
• Identify claims requiring escalation to the insurance company during intake and gather information needed for resolution
• Manage property damage, auto damage, and workers' compensation claims
• Handle serious losses, retain and direct defense counsel, and attend mediations and depositions as needed
• Provide customer service to insureds and claimants by phone
• Prepare statistical reports of claims activity and submit reports/findings as requested
• Lead claim file reviews as requested
• Ensure appropriate measures are taken to minimize claim losses and comply with government regulations
• Recommend measures to reduce or eliminate losses due to accidents and injuries
• Communicate and behave professionally and collaboratively with all employees
• Perform other duties as assigned