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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive claims management expertise, including liability claims administration and complex medical treatment understanding, while effectively collaborating with cross-functional teams and exercising strong decision-making and negotiation skills.
Highest-signal resume keywords
Claims ManagementLiability Claims AdministrationInvestigative SkillsAnalytical SkillsNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ExperienceLitigation AvoidanceMedical Treatment KnowledgeStatistical ReportingDecision-Making
Soft Skills
Customer ServiceCollaborationCommunicationProblem-SolvingInterpersonal Skills
Tools & Technologies
Microsoft WindowsMicrosoft WordMicrosoft ExcelSpreadsheet SoftwareWord Processing Software
Industry Keywords
Claims InvestigationProperty Damage ClaimsAuto Damage ClaimsWorkers' Compensation ClaimsGovernment Regulations
About the role
Key responsibilities & impact- Personally investigate and manage the company's claims
- Work with insurance companies to set claim reserves
- Identify claims requiring escalation to the insurance company during intake and gather information needed for resolution
- Manage property damage, auto damage, and workers' compensation claims
- Handle serious losses, retain and direct defense counsel, and attend mediations and depositions as needed
- Provide customer service to insureds and claimants by phone
- Prepare statistical reports of claims activity and submit reports/findings as requested
- Lead claim file reviews as requested
- Ensure appropriate measures are taken to minimize claim losses and comply with government regulations
- Recommend measures to reduce or eliminate losses due to accidents and injuries
- Communicate and behave professionally and collaboratively with all employees
- Perform other duties as assigned
Requirements
What you’ll need- At least seven (7) years of extensive claims experience in a senior-level, individual-contributor claims role
- Extensive knowledge of liability claims administration, including litigation avoidance
- Thorough understanding of complex medical treatments, treatment outcomes, tort, venue, and jurisdictional matters
- Highly developed investigative and analytical skills
- Demonstrated success exercising independent decision-making, problem-solving, and effective negotiation skills
- Ability to collaborate effectively with cross-functional teams
- Excellent verbal and written communication, presentation, interpersonal, and analytical skills
- Proficiency with word processing and spreadsheet software
- Microsoft Windows, Word, and Excel preferred
Benefits
Comp & perks- Medical, Vision, Dental, Supplemental, and Life Insurances available
- Paid time off
- Paid holidays
- Paid community volunteer time
- Employee Assistance Program (EAP)
- 401k retirement plan with match