Operations Manager, Education

CCIM Institute

. Coordinate day-to-day operations for CCIM Institute education programs across in-person, virtual, and asynchronous formats .

Posted 11/6/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $65,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating education programs, managing operational processes, and ensuring compliance with continuing education requirements. Proficient in utilizing learning management systems and project management tools to enhance operational efficiency and support program delivery.

Highest-signal resume keywords

Operations CoordinationProgram ManagementLearning Management SystemsProject Management ToolsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Course SchedulingOperational ReportingProcess DocumentationWorkflow ImprovementDeadline ManagementData MonitoringTask List DevelopmentRisk TrackingQuality Service CommitmentContinuing Education Coordination

Soft Skills

Organizational SkillsTime ManagementProblem-Solving SkillsAttention to DetailIndependent Work

Tools & Technologies

Microsoft OfficeLearning Management SystemsAssociation Management SystemsCRM SystemsProject Management Tools

Industry Keywords

Education AdministrationProfessional AssociationNonprofit OrganizationTraining ProgramsStandard Operating Procedures

About the role

Key responsibilities & impact

Coordinate day-to-day operations for CCIM Institute education programs across in-person, virtual, and asynchronous formats
Manage course scheduling, setup, delivery, and completion processes
Maintain course calendars, operational timelines, and deadlines
Coordinate registration, materials, instructor assignments, learner communications, attendance, evaluations, and completion records
Support Institute-delivered, chapter-licensed, and partner-hosted courses
Monitor courses for scheduling conflicts, resource needs, and operational issues
Serve as a primary contact for routine operational questions from instructors, chapters, staff, and stakeholders
Troubleshoot delivery issues and escalate matters requiring policy decisions or additional resources
Ensure operations follow policies, procedures, and applicable continuing education requirements
Develop and maintain timelines, task lists, schedules, milestones, dependencies, and risk tracking
Coordinate activities and deliverables across staff, instructors, vendors, chapters, and internal departments
Monitor deadlines, follow up on outstanding tasks, and communicate project status and resource needs to the Director of Education Operations
Organize meetings, maintain project documentation, and track follow-up items
Support implementation of new courses, program updates, and education initiatives
Develop and update standard operating procedures
Identify workflow improvements, reduce errors, and improve operational efficiency
Support use of learning management, association management, and other course-administration systems
Monitor course information, learner records, and operational data
Prepare and review operational reports
Maintain program documentation and records
Support vendor coordination, invoice review, and routine administrative activities

Requirements

What you’ll need

3+ years of experience in operations, program coordination, education administration, or a related field
Experience managing multiple programs, projects, and deadlines across teams and stakeholders
Strong organizational, time-management, and prioritization skills
Excellent written and verbal communication skills
Strong problem-solving skills and ability to work independently
Proficiency in Microsoft Office and experience with business systems and databases
Ability to document processes, identify improvements, and ensure accuracy
Strong attention to detail and commitment to quality service
Bachelor's degree or equivalent experience preferred
Experience in a professional association, nonprofit, or education-related organization preferred
Experience coordinating continuing education, training programs, or courses preferred
Familiarity with learning management, association management, or CRM systems preferred
Experience with standard operating procedures, project-management tools, and operational reporting preferred
Occasional travel may be required to support Institute events or education activities
Some evening or weekend work may be required based on course schedules or organizational needs

Benefits

Comp & perks

Medical, dental, and vision plans for employees and families
Disability, life, accidental death and dismemberment, and business travel insurance
401(k) plan with company match
Flexible spending accounts for healthcare and dependent care expenses with pre-tax dollars
Life assistance program
Free gym access
Professional development opportunities
Paid time off including vacation, sick, personal, summer flex time, and volunteer days