CCIM Institute

Operations

• Coordinate day-to-day operations for CCIM Institute education programs across in-person, virtual, and asynchronous formats
• Manage course scheduling, setup, delivery, and completion processes
• Maintain course calendars, operational timelines, and deadlines
• Coordinate registration, materials, instructor assignments, learner communications, attendance, evaluations, and completion records
• Support Institute-delivered, chapter-licensed, and partner-hosted courses
• Monitor courses for scheduling conflicts, resource needs, and operational issues
• Serve as a primary contact for routine operational questions from instructors, chapters, staff, and stakeholders
• Troubleshoot delivery issues and escalate matters requiring policy decisions or additional resources
• Ensure operations follow policies, procedures, and applicable continuing education requirements
• Develop and maintain timelines, task lists, schedules, milestones, dependencies, and risk tracking
• Coordinate activities and deliverables across staff, instructors, vendors, chapters, and internal departments
• Monitor deadlines, follow up on outstanding tasks, and communicate project status and resource needs to the Director of Education Operations
• Organize meetings, maintain project documentation, and track follow-up items
• Support implementation of new courses, program updates, and education initiatives
• Develop and update standard operating procedures
• Identify workflow improvements, reduce errors, and improve operational efficiency
• Support use of learning management, association management, and other course-administration systems
• Monitor course information, learner records, and operational data
• Prepare and review operational reports
• Maintain program documentation and records
• Support vendor coordination, invoice review, and routine administrative activities

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Operations Manager, Education