Community Standards Coordinator

CCMC

. Maintain a high degree of customer service in resident inquiries and interactions .

Posted 10/19/2026full-timeArlington • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing resident inquiries and interactions, with a focus on maintaining confidentiality and attention to detail. Proficient in MS Office applications and capable of conducting community inspections and managing architectural review processes.

Highest-signal resume keywords

Customer ServiceMS Office ProficiencyTime ManagementCAM LicenseEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documenting ViolationsProperty InspectionsArchitectural Review ProcessDeed-Restriction ViolationsPhotographing Violations

Soft Skills

AdaptabilityProblem-SolvingOrganizational SkillsSelf-MotivationAttention to Detail

Tools & Technologies

MS OutlookMS WordMS Excel

Certifications & Qualifications

CAM License

Industry Keywords

HOA Governing DocumentsCommunity DrivesProperty MaintenanceConfidentialityFlexible Schedule

About the role

Key responsibilities & impact

Maintain a high degree of customer service in resident inquiries and interactions
Answer phone calls and emails
Provide general information about HOA governing documents and violations
Conduct community drives and inspections of residential properties
Issue deed-restriction violations concerning property maintenance and aesthetics
Document, photograph, and record all violations
Assist homeowners with the Architectural Review process
Prepare applications for committee review
Perform other duties as assigned

Requirements

What you’ll need

Professional and adaptable
Good time management and organizational skills
Ability to maintain confidentiality of business matters
Self-motivated, dependable, organized, and efficient
Excellent problem-solving skills
Strong working knowledge of MS Office, including Outlook, Word, and Excel
Effective oral and written communication skills
High attention to detail
Excellent telephone manner and commitment to high customer service
Valid driver's license in the state of employment
Reliable means of transportation; personal vehicle may be required
Availability for a flexible schedule, including possible evenings and weekends
Must pass a pre-employment drug screen and background check
CAM license preferred; required in Florida, Georgia, and Nevada within six months of hire
Ability to walk long distances across grounds in various weather conditions
Ability to occasionally lift and carry supplies or equipment up to 25 pounds
Ability to sit or stand for extended periods
Manual dexterity using computers and mobile devices
Ability to operate a vehicle
Maintain a clean motor vehicle report and current automobile insurance at statutory limits if driving is required

Benefits

Comp & perks

Comprehensive benefits package including medical, dental, and vision
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid time off for vacation, holidays, medical, and volunteering
Paid parental leave
Training and educational assistance
Employee Assistance Program
Calm Health
Optional short- and long-term disability insurance
Life insurance
Pet insurance
Caring team dedicated to employee success