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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while managing resident inquiries and interactions, with a focus on maintaining confidentiality and attention to detail. Proficient in MS Office applications and capable of conducting community inspections and managing architectural review processes.
Highest-signal resume keywords
Customer ServiceMS Office ProficiencyTime ManagementCAM LicenseEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Documenting ViolationsProperty InspectionsArchitectural Review ProcessDeed-Restriction ViolationsPhotographing Violations
Soft Skills
AdaptabilityProblem-SolvingOrganizational SkillsSelf-MotivationAttention to Detail
Tools & Technologies
MS OutlookMS WordMS Excel
Certifications & Qualifications
CAM License
Industry Keywords
HOA Governing DocumentsCommunity DrivesResidential PropertiesConfidentialityBackground Check
About the role
Key responsibilities & impact- Maintain a high degree of customer service in resident inquiries and interactions
- Answer phone calls and emails
- Provide general information about HOA governing documents and violations
- Conduct community drives and inspections of residential properties
- Issue deed-restriction violations related to property maintenance and aesthetics
- Document, photograph, and record all violations
- Assist homeowners with the Architectural Review process
- Prepare applications for committee review
- Perform other duties as assigned
Requirements
What you’ll need- Professional and adaptable
- Good time management and organizational skills
- Ability to maintain confidentiality of business matters
- Self-motivated, dependable, organized, and efficient
- Excellent problem-solving skills
- Strong working knowledge of MS Office, including Outlook, Word, and Excel
- Effective oral and written communication skills
- High attention to detail
- Excellent telephone manner and commitment to high customer service
- Valid driver's license in the state of employment
- Reliable transportation; personal vehicle may be required
- Flexible schedule, including possible evenings and weekends
- Must pass a pre-employment drug screen and background check
- CAM license preferred; required in Florida, Georgia, and Nevada within six months of hire
- Ability to walk long distances in various weather conditions
- Ability to occasionally lift and carry supplies or equipment up to 25 pounds
- Ability to sit or stand for extended periods
- Manual dexterity using computers and mobile devices
- Ability to operate a vehicle
- Maintain a clean motor vehicle report and current automobile insurance at statutory limits when driving is required
Benefits
Comp & perks- Comprehensive benefits package including medical, dental, and vision
- Wellness program
- Flexible Spending Accounts
- Company-matching 401k contributions
- Paid time off for vacation, holidays, medical, and volunteering
- Paid parental leave
- Training and educational assistance
- Support programs, including Employee Assistance Program and Calm Health
- Optional short- and long-term disability insurance
- Optional life insurance
- Optional pet insurance
- Caring team dedicated to employee success