CDIT LLC

Analyst

• Serve as a functional subject matter expert for SAP HAZMAT and Dangerous Goods-related business processes within SAP S/4HANA
• Analyze customer and program requirements related to hazardous material identification, classification, storage, handling, movement, transportation, and reporting
• Support configuration and functional design of SAP capabilities used to manage hazardous and regulated materials
• Maintain and validate HAZMAT-related master data, classifications, attributes, and regulatory information
• Support integration of HAZMAT requirements across SAP MM, TM, EWM, SD, and other logistics processes
• Support Dangerous Goods Management processes for transportation and shipment of regulated materials
• Incorporate HAZMAT requirements into material movement, shipping, receiving, warehousing, and transportation workflows
• Translate operational and regulatory requirements into SAP functional requirements and system solutions
• Develop functional specifications, process flows, configuration documentation, business requirements, and system design documentation
• Identify functional gaps and recommend SAP-standard solutions, configuration changes, enhancements, or process improvements
• Support data migration, cleansing, validation, and reconciliation for hazardous material data
• Participate in SIT, UAT, regression testing, and defect resolution
• Develop test scenarios and validate end-to-end HAZMAT processes across integrated SAP modules
• Troubleshoot functional issues and coordinate with technical development, integration, security, and infrastructure teams
• Support compliance with federal, DoD, transportation, environmental, and hazardous material regulations and policies
• Assist with standard operating procedures, training materials, job aids, and end-user documentation
• Participate in workshops, design sessions, demonstrations, and customer working groups for implementation and continuous improvement

SAP TM Hazmat Functional Analyst

• Lead the design, configuration, and support of Yard Management processes within SAP Transportation Management
• Configure yard operations, including yard planning, equipment management, and yard execution
• Oversee yard settlement and charge calculation processes
• Support yard cost visibility and analytics for program and customer stakeholders
• Manage enhancements and continuous improvement initiatives related to Yard Management functionality
• Ensure proper integration between Yard Management and SAP TM, FI, MM, and SD
• Configure yard settlement documents and invoice verification processes
• Support automatic posting of yard costs within SAP and relevant interfaces
• Ensure accurate revenue and cost recognition for yard-related transactions
• Collaborate with Accounts Payable and Accounts Receivable teams on yard invoice reconciliation
• Work closely with S/4HANA, TM, FI, MM, SD, and EWM teams, as well as interfaces to the financial system of record
• Develop functional specifications, configuration documentation, test scripts, and training materials
• Participate in unit, system integration, regression, and user acceptance testing; support defect analysis and resolution
• Participate in Agile ceremonies including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives

SAP TM Yard Management Functional Analyst

• Lead the design, configuration, and support of SAP Forms processes
• Configure form creation, management, and execution
• Oversee form settlement and charge calculation processes
• Support form cost visibility and analytics
• Manage enhancements and continuous improvement initiatives
• Ensure integration between SAP Forms and SAP TM, FI, MM, and SD modules
• Configure form settlement documents and invoice verification processes
• Support automatic posting of form costs within SAP and relevant interfaces
• Ensure accurate revenue and cost recognition
• Collaborate with Accounts Payable and Accounts Receivable teams on form invoice reconciliation
• Work with S/4HANA, TM, Financial Accounting, MM, SD, EWM, and financial-system-of-record interfaces
• Develop and customize SAP Forms, including layout design, form logic, and module integration

SAP Forms Functional Analyst

Backend Engineer

• Lead development and maintenance of operational, business, system, data, and integration architecture for JTMS using MBSE methodologies and DoDAF/UAF frameworks
• Develop and manage SysML/UML system models capturing requirements, workflows, interfaces, constraints, and end-to-end mission threads with full traceability
• Drive adoption of the digital thread, authoritative model repositories, configuration management, and model-driven decision support
• Translate business, operational, and compliance requirements into scalable solution architectures supporting COTS/ERP implementation and enterprise integration
• Define integration patterns, interface specifications, data exchanges, and interoperability requirements across DoD, Service, Agency, and partner systems
• Establish architecture governance, modeling standards, technical baselines, and design review processes
• Brief senior government and military leadership
• Partner with functional, engineering, cybersecurity, test, and program teams to resolve gaps, risks, and cross-domain dependencies
• Contribute to technology roadmap development, transition planning, implementation strategy, and business process reengineering

Senior Technical Architect

Engineer

• Troubleshoot and resolve engineering issues in the production ACAS environment for the Department of the Air Force
• Perform troubleshooting, document SOPs, and collaborate on issue identification and resolution strategies to resolve tickets
• Troubleshoot vulnerability remediation, plug-in/protocol errors, credentials/firewall issues, service certificate issues, patching, and data feeds
• Maintain the health of the ACAS environment, including Nessus, Nessus Manager, Nessus Agents, Log Correlation Engine, Nessus Network Monitor, and Security Center across Linux/Unix and Windows environments
• Ensure compliance with organizational security policies and industry best practices
• Develop and implement strategies to reduce future engineering issues
• Collaborate with cross-functional teams to address root-cause findings and implement remediation plans
• Document and report ticket statuses in ServiceNow at least every other day
• Develop, improve, and maintain the Tenable Assured Compliance Assessment Solution (ACAS)
• Work with Azure Cloud, Red Hat Linux, Tenable ACAS software solutions, and scripting languages including Python and PowerShell
• Develop and implement process and practice improvements
• Develop automation scripts and code efficiencies
• Work with the Engineering Resolution Lead Engineer, ACAS Solution Architect, Chief Architect, and Chief Engineer; report to the ACAS Project Manager

Tenable Engineer

Scrum Master

• Set and enforce the standard for Agile ceremonies and structure across 12 teams; directly coach and performance-support 6–7 Scrum Masters.
• Maintain a consistent Agile operating model, including definitions of ready/done, estimation, cadences, and escalation paths, across all teams.
• Resolve cross-team delivery impediments and run a Scrum Master community of practice.
• Act as Scrum Master for 2 assigned teams, managing ceremonies, backlog hygiene, and impediment removal.
• Own, implement, and evolve an Agile Development Metrics & Quality Accountability Framework spanning sprint execution, code review discipline, and defect accountability.
• Implement and maintain Jira delivery metrics including velocity, sprint predictability, cycle time, lead time, throughput, WIP, scope creep, and carryover rate.
• Implement GitHub pull-request code review metrics and partner with engineering leadership on branch protection rules and senior-reviewer group definitions.
• Own Jira defect discovery-by-phase taxonomy and metrics, including detection distribution, escape rate, phase containment effectiveness, defect density, and MTTD.
• Maintain escaped-defect attribution linking bugs to originating stories/tasks, merged pull requests, and authors/reviewers through Jira and GitHub references.
• Own recurring per-release and quarterly Contractor/Team Accountability Rollup reporting and review trends with teams and leads.
• Administer eazyBI or an equivalent BI layer connected to Jira and GitHub to produce recurring dashboards and reports without a separate data pipeline.
• Refine framework principles so metrics are actionable, balanced, system-focused, trend-driven, diagnostic, and passively instrumented.
• Serve as the primary Agile conduit between Product Managers, Product Owners, and engineering across 12 teams.
• Apply scaled Agile methodologies to coordinate dependencies, program increment/release planning, and backlog alignment.
• Facilitate PI planning, scrum-of-scrums, and cross-team dependency reviews.
• Provide Product Management and Product Ownership with delivery health and quality visibility for prioritization and roadmap tradeoffs.

Scrum Master – Project Manager

Customer Success Manager

• Develop and maintain strong relationships with key stakeholders within assigned accounts
• Conduct regular proactive customer meetings to understand challenges, organizational changes, and drive actions that improve adoption and customer value
• Build trusted-advisor relationships based on product expertise and understanding of customer needs and clinical research operations
• Serve as the primary point of contact for customer inquiries and escalations
• Provide comprehensive, tailored user training and resources
• Understand clinical trial objectives and business goals for key accounts
• Develop and execute customized customer success plans
• Monitor usage and proactively address issues and improvement opportunities
• Gain deep knowledge of the eClinical software platform
• Provide expert guidance and best practices to optimize software usage
• Collaborate with support teams to resolve technical issues and ensure timely responses
• Work with sales, product, and support teams to address client needs, escalate issues and feedback, and advocate for customers
• Communicate customer feedback and insights to the product team
• Identify upselling and account expansion opportunities
• Track and report usage, satisfaction, CSQLs, renewal rates, and other KPIs
• Analyze data to identify trends, risks, and account-growth opportunities
• Prepare and present reports to internal stakeholders and customers
• Manage Customer Health, Success Plans, and account touchpoints through CRM and Customer Success tools
• Conduct proactive new-user outreach, develop relationships with new client employees, and identify the tools and applications they use

Customer Support

• Serve as the first point of contact for inbound support requests via phone, email, and Salesforce ticketing system
• Triage, categorize, and prioritize tickets according to SLA guidelines
• Document all customer interactions accurately in Salesforce, including case creation, updates, and closure notes
• Resolve Tier 1 issues independently and escalate Tier 2+ issues with clear context and documentation
• Monitor queue performance and flag aged or at-risk tickets before SLA breach
• Provide professional, solution-oriented support to customers using clinical trial management platforms
• Guide customers through platform navigation, account management, permissions, user roles, and standard troubleshooting workflows
• Schedule and conduct customer training sessions on platform features, workflows, and best practices
• Identify opportunities to educate customers on underutilized features
• Maintain compliance with HIPAA Privacy Rule requirements
• Follow support procedures, escalation paths, and knowledge base protocols
• Document recurring issues, solutions, and how-to guides in the knowledge base
• Participate in team huddles, training sessions, and calibration exercises
• Collaborate with L2 Specialists, Support Leads, and the Product Health team on technical issues
• Share recurring issues and customer pain points to support process improvements and product feedback loops
• Represent the organization professionally in customer and internal interactions

Customer Support Specialist

Full-stack Engineer

• Serve as the technical authority within development teams, making implementation decisions and resolving technical disagreements
• Lead end-to-end delivery of complex backend, frontend, and mobile features from design through deployment and monitoring
• Decompose ambiguous requirements into well-scoped tasks
• Identify and address technical debt, performance bottlenecks, and reliability risks
• Regularly contribute production code as a player-coach and model engineering standards
• Conduct constructive code reviews
• Mentor software engineers through pairing, design discussions, and technical guidance
• Drive best practices for testing, branching, documentation, and security
• Collaborate with Product, QA, and Customer Success to clarify requirements, estimate work, and deliver features on schedule
• Communicate technical risks, progress, and tradeoffs to technical and non-technical stakeholders
• Own significant product areas and maintain expertise in their architecture, behavior, and failure modes
• Lead knowledge transfer and participate in cross-training to strengthen team resilience

Product Lead Engineer

DevOps Engineer

• Own platform architecture and technical roadmap for infrastructure, deployment, observability, and the AI/ML platform
• Set engineering standards, patterns, and golden paths for IaC, CI/CD, and AI tooling
• Drive adoption through reference implementations and architecture reviews
• Manage cloud infrastructure as code in Terraform, including reusable modules, remote state, peer-reviewed pull requests, drift detection, and automated plan/apply in CI/CD
• Enforce policy-as-code for security and cost guardrails
• Design and deploy AWS infrastructure across development, UAT, staging, and production
• Build and operate CI/CD pipelines for large-scale AWS applications
• Own release management, rollback, blue/green deployments, canary deployments, and release gates
• Package and run containerized workloads on Docker and Kubernetes (EKS)
• Lead the SLI/SLO/SLA program and observability using OpenTelemetry
• Drive down MTTD and MTTR, lead blameless post-incident reviews, and participate in on-call
• Provision and operate the AI/ML platform using Anthropic Claude via AWS Bedrock and internal MCP services
• Build LLMOps practices including prompt versioning, evaluation pipelines, token cost attribution, guardrails, and agent-action audit logging
• Enforce the PHI data boundary to BAA-covered providers
• Operate and evidence controls for SOC 2 Type 2 and HIPAA
• Own secrets management, supply-chain security, SBOM and image/dependency scanning, and FinOps

Principal DevOps Architect

Frontend Engineer

• Build responsive, high-performing web interfaces using Vue.js and TailwindCSS
• Advise marketing on UI/UX, recommend improvements to concepts and mockups, and translate ideas into clear interaction patterns
• Write PHP to support frontend features and CMS-related work
• Integrate with third-party services and APIs
• Ensure a consistent experience across desktop, tablet, and mobile