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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge in Cisco Switch/Router environments and proficiency in managing network configurations and device software upgrades. Capable of providing technical solutions and support while adhering to ITIL best practices and maintaining security clearances.
Highest-signal resume keywords
Cisco Switch/Router EnvironmentITIL Best PracticesNetwork Configuration ManagementDevice Software UpgradesSecurity Clearance (SC)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident DiagnosticsLog Monitoring and AnalysisConfiguration Backup and RestoreRule Base ManagementTechnical Solutions DeliveryProject DeliveryComplex Change ManagementFortinet KnowledgePalo Alto KnowledgeNetscaler / F5 Load Balancers
Soft Skills
CollaborationProblem-SolvingAdaptabilityLearning Facilitation
Tools & Technologies
Cisco MerakiHP ArubaF5AzureAWS
Certifications & Qualifications
Security Clearance (SC)
Industry Keywords
SLA-Driven SupportTechnical AssistanceChange Management ProcessService Desk SupportAI Integration
Tech Stack
Tools & technologiesAWSAzureSwitching
About the role
Key responsibilities & impact- Investigate and resolve technical issues escalated from 1st line support
- Provide end users with technical solutions
- Perform incident diagnostics and assistance
- Conduct log monitoring and analysis
- Audit rule bases and provide advisory support
- Perform device software upgrades, patches and bug fixes
- Complete configuration backup and restore
- Manage rule base and network configuration changes
- Collaborate with 3rd line support to resolve critical issues
- Set up and complete scheduled tasks
- Escalate and work with vendors when needed
- Provide handovers to the following shift pattern
- Raise potential service issues with Problem and Incident Management
- Recommend and deploy changes through the change management process
- Take part in shadowing activities and facilitate learning
- Assist the Service Desk and 1st Line Engineers
- Maintain and develop technical knowledge, skills and experience
- Provide technical assistance during the transition of new customers
- Provide remote support on a rota covering four 12-hour night shifts followed by four days off
Requirements
What you’ll need- 2–3 years of experience in a similar SLA-driven support role
- Proven experience delivering projects and complex changes
- Extensive knowledge working within a Cisco Switch/Router environment
- Good level of knowledge/experience with Fortinet, Checkpoint, Palo Alto, Cisco, Cisco Meraki, HP Aruba, F5, Azure and AWS
- Knowledge of Netscaler / F5 Load balancers
- HP Switching knowledge
- Cisco knowledge in Wireless, SD-WAN, DNAC, ISE and ACI preferably
- Security Clearance (SC) or ability to obtain
- Experience in ITIL best practices
- Ability to maintain technical accreditations in line with catalogued services
- Willingness to engage with evolving technology and tools
- Readiness to explore, adapt and grow with AI integration
Benefits
Comp & perks- Hybrid work arrangement
- Full-time employment
- 4 shifts of nights with 12-hour shifts, followed by 4 days off
- Formalised training and development plan
- Opportunities for shadowing activities and learning facilitation
- Maintenance of technical accreditations
- Remote support on a rota
- AI-fluent, curious and adaptive learning culture