Engineering Manager

• Lead a Managed Services Engineering Team to achieve financial, operational, customer satisfaction, and coworker targets
• Deliver one or more managed services and serve as product owner for those services
• Align engineering teams with the overall Services strategy
• Build and maintain relationships with product development, professional services, sales, customers, and strategic technology partners
• Execute customer service level agreements using operational frameworks and standard operating procedures
• Drive continuous service improvement through process and staff management, performance management, and key metrics
• Allocate engineering resources to maintain, support, and optimize assigned technologies
• Meet with customers through sales opportunities, quarterly reviews, and support issues
• Track, monitor, and report customer satisfaction performance measures and survey results
• Manage workload, prioritize work, assign resources, and review Service Desk queues and reports
• Coordinate strategic and tactical plans for current and future development of assigned technologies
• Manage time reporting and related analysis
• Hire staff, build effective teams, delegate responsibilities, and provide feedback, coaching, mentoring, and development planning
• Maintain the on-call schedule
• Collaborate with peers to achieve company, department, and personal goals
• Oversee problem, change, and work order processes
• Deliver and enforce operational frameworks and standard operating procedures through quality assurance
• Review processes and organizational structures to identify gaps
• Manage operational costs, planning, and budgets
• Champion CDW’s vision of becoming an AI-fluent organization and guide responsible AI adoption

Manager, Engineering – Managed Services, AIX, Unix & Linux

Security Engineer

• Lead Security Cyber & Physical Professional Services teams to achieve financial, utilization, revenue, retention, mobility, customer satisfaction, and delivery excellence targets
• Ensure professional services operates at peak performance and aligns with market demand
• Build relationships with customer decision makers, including CISOs, Security Directors, and Managers
• Lead customer sales calls, services pricing, sales strategies, and customer strategies for services opportunities
• Educate sales teams and customers about CDW Security practice services offerings and capabilities
• Conduct face-to-face customer loyalty meetings (QBRs) for top services customers
• Establish relationships with internal customers, vendor partners, and OEM contacts
• Validate and approve pricing, scopes of work, and contracts for large or strategic engagements
• Oversee strategic customer engagements and programs
• Drive continuous improvement and apply lessons learned to future projects
• Manage Senior Managers leading Security domain professional services functions, including Project Management
• Coach and develop management teams and coworkers; provide performance feedback
• Recruit and retain professional services coworkers and monitor coworker satisfaction
• Set and manage coworker budgets and oversee compensation processes
• Lead operational planning, capacity planning, staff planning, skills readiness, budgets, financial performance, and monthly forecasts
• Collaborate on recruiting, onboarding, training, internal projects, and required resources and tools
• Expand the services portfolio and define and launch new services offerings
• Identify skill requirements and build capabilities internally or through partners
• Implement methodologies for rolling out new products and plan staffing for new technologies
• Collaborate across Sales, Solutions, Finance, Legal, Operations, and other teams to drive new offerings and customer demand
• Champion CDW’s vision of becoming an AI-fluent organization

Director, Professional Services – Security

Sales

• Provide day-to-day support and maintenance for customer accounts held by the Account Director
• Handle customer engagements to maximise sales capacity and customer satisfaction
• Liaise with internal CDW departments, vendors, suppliers, and customers
• Prepare quotations for standard and non-standard products
• Place orders using sales tools
• Manage coworker and customer-specific Outlook mailboxes
• Handle initial customer queries and issues
• Process product returns
• Provide product information, manufacturer data sheets, and specification checks
• Produce back-order and ad-hoc customer reporting
• Update products and prices in ServiceTrack catalogues
• Work with key vendors and partners to develop opportunities and relationships with existing clients
• Liaise with Customer Services, Credit, and Purchasing
• Develop and maintain portfolio product knowledge
• Understand vendor promotions, special bid processes, and deal registration
• Assist with holiday cover and coworker training

Sales Support

Content Marketing Manager

• Support the planning, coordination, and execution of content initiatives across multiple digital channels
• Assist with project management, including timeline tracking, stakeholder communication, and status reporting
• Organize content calendars, production workflows, and team planning activities
• Coordinate content requests and deliverables across content strategy, editorial, SEO, web, creative, and marketing teams
• Support content audits, inventories, and content governance initiatives
• Gather and report content performance metrics and help identify trends and opportunities
• Maintain documentation, process guides, and operational resources
• Monitor project progress, identify potential risks, and escalate issues when appropriate
• Support content optimization and continuous improvement across digital properties
• Conduct research, competitive analysis, and stakeholder information gathering to inform content planning
• Support innovation and pilot initiatives, including AI-enabled content workflows and new content processes
• Identify opportunities to improve team efficiency, collaboration, and operational effectiveness

Associate Analyst, Content

Account Executive

• Develop and execute sales plans to meet and exceed revenue targets
• Cultivate and maintain relationships with senior and C-level decision-makers
• Identify and anticipate client needs and propose Power Plays, Edge products, solutions, and services
• Drive contract negotiations and execute accurate pricing agreements
• Monitor market trends and maintain CDW’s competitive edge
• Use a consultative, solution-oriented approach to uncover opportunities and drive growth
• Collaborate across Marketing, Service Delivery, Technology, and other departments
• Build and nurture internal and external stakeholder relationships
• Monitor performance measures and financial metrics, including book revenue and gross profit
• Prioritize accounts and evaluate customer relationships, competitive advantages, and account potential
• Develop long-term account strategies, objectives, measurable goals, and contingency plans
• Align customer buying cycles and pursue closures at each stage
• Convey solution value, build trust and credibility, define priorities, and establish impact metrics
• Manage stakeholder engagement and tailor value messages to individual stakeholders
• Expand CDW’s healthcare enterprise customer base, solution mix, and service mix

Senior Account Executive – Healthcare Enterprise

Operations

• Provide operational management and drive profitable revenue growth for regional sales districts while creating a frictionless customer experience
• Navigate complex operational processes, drive efficiency, and strategize with sales leaders to build partner and customer relationships
• Serve as liaison and escalation path for Backoffice departments
• Ensure consistent execution of Standard Operating Procedures and customer experiences
• Develop trusted partnerships with sales managers and account managers
• Resolve order issues including drop ship emergencies, backorder management, and bid escalation
• Strategize with sales managers to build partner and customer relationships that generate business opportunities
• Organize sales enablement activities with strategic OEM partners to drive growth and profitability
• Assess negative gross margin, freight/price adjustments, and RMAs to balance profitability and customer satisfaction
• Gather and analyze data to solve complex problems and provide actionable Sales Analytics insights
• Resolve escalated customer service issues
• Oversee Drop Ship in House and Pre-Order requests and delivery requirements
• Review month-end open order and backorder reports and determine actions to close deals
• Identify and correct performance gaps or missed SLAs
• Facilitate resolution of account manager commission miscalculations
• Support strategic sales initiatives and company goals
• Assist with segment go-to-market strategy execution and planning
• Provide subject matter guidance, training, and just-in-time coaching to account managers
• Determine account manager skill gaps and collaborate with sales management on development plans
• Understand CDW Service platforms including Agiloft, Changepoint, and Synapse

Senior Sales Operations Supervisor – Healthcare Enterprise

Compliance

• Implement and interpret global trade compliance policies across UK and international entities
• Act as regional authority on export controls, sanctions and customs compliance
• Lead, coach and develop regional trade analysts
• Monitor adherence to global trade policies and address non-compliance
• Ensure compliant movement of goods, software and technology under UK, EU and international regimes
• Oversee classification, licence management, restricted party screening and customs compliance
• Provide guidance on HS/HTS classification, ECCN/CLC determination, country of origin, valuation and Incoterms
• Monitor regulatory developments and assess impacts on products, technology, customers and supply chains
• Maintain relationships with regulatory authorities, customs brokers, freight forwarders and logistics partners
• Advise UKI Sales, Procurement, Supplier Management, Logistics, Finance and Operations
• Manage regulatory enquiries, audits and investigations
• Own regional trade compliance processes and SOPs
• Drive standardisation and harmonisation of processes and controls
• Embed technology-enabled solutions across ERP, screening and case management platforms
• Deliver continuous improvement initiatives
• Deliver regional trade compliance training and maintain training materials
• Identify team capability gaps and support development plans
• Track and report compliance KPIs and contribute to global reporting, assurance and audits

UK & International Trade Compliance Manager – Lead

Customer Support

• Provide Tier 1 and Tier 2 support for end-user incidents, service requests, and general inquiries
• Create, document, update, and manage support tickets throughout the incident and request lifecycle
• Troubleshoot desktop, laptop, workstation, endpoint, operating system, application, peripheral, account, access, and basic network connectivity issues
• Support Microsoft Office applications, email, collaboration platforms, and customer-specific business applications
• Assist users with password resets, account lockouts, shared drive access, and other access-related issues
• Provide clear and professional communications to end users, including ticket status updates, resolution steps, and escalation expectations
• Perform basic network triage, issue isolation, and escalation coordination
• Route complex network, security, unified communications, and infrastructure issues to Tier 3 Operations and Engineering teams
• Deliver responsive support for VIP users and priority incidents
• Follow established security, documentation, escalation, and operational procedures in a classified or secure environment

End User Support Specialist – TS/SCI Clearance

General Counsel

• Serve as a trusted legal advisor to Services & Solutions and Sales leadership
• Counsel business initiatives, market expansion, and operational decisions
• Advise on building, selling, delivering, and managing new services and solutions
• Support M&A due diligence and integration activities for acquisitions and strategic partnerships
• Lead negotiation and structuring of complex commercial and technology transactions
• Provide go-to-market legal advice balancing risk mitigation with business agility
• Manage legal and commercial risk in partner, vendor, and subcontractor relationships
• Handle escalated contract negotiations involving material customer relationships and significant revenue impact
• Develop standardized contract templates, playbooks, and clause libraries
• Support compliance with state, federal, and international regulations
• Help develop controls and strengthen governance processes
• Monitor regulations involving AI governance, cybersecurity, data privacy, and industry-specific compliance
• Manage intellectual property considerations in services delivery
• Provide ongoing legal support for change orders, service modifications, performance issues, and customer relationship management
• Advise on services staffing models, contractor classifications, customer site requirements, and security clearance obligations
• Manage commercial disputes, service delivery claims, and pre-litigation matters
• Coordinate with Legal team members and cross-functional partners
• Mentor and guide junior attorneys and legal professionals
• Provide training and coaching on commercial risk, contract management, and regulatory requirements
• Drive continuous improvement in legal processes and adoption of legal technology tools

Director, Senior Counsel

• Design, implement, and support enterprise identity and access management capabilities using Microsoft Entra as a core platform
• Build and strengthen identity security controls, including Conditional Access, multifactor authentication, Identity Protection, access governance, Access Reviews, Lifecycle Workflows, and privileged access integrations
• Advance authentication modernization through Entra integrations, federation, passwordless authentication, and Zero Trust access patterns
• Develop PowerShell automation to improve provisioning, deprovisioning, governance, and operational efficiency
• Partner across infrastructure, engineering, platform, and business teams to design secure, scalable access models using role-based access control and identity-based controls
• Contribute to enterprise identity security practices, operational maturity, and control effectiveness, including identity governance and privileged access management
• Provide technical guidance and mentorship to junior engineers and peers where appropriate
• Manage multiple priorities and deliver effectively in a fast-paced, collaborative environment

Senior Security Engineer II – IAM

Customer Success Manager

• Proactively engage, retain, and drive ongoing success across a portfolio of mid-tail customer accounts
• Align customer engagement and advocacy with customer outcomes, adoption, and renewal readiness
• Drive a proactive, predictable cadence across the mid-tail portfolio
• Plan engagement ahead of True Forward and renewal milestones
• Maintain forward-looking customer contact and progress accounts against outcomes
• Develop and maintain success plans and KPIs for each account
• Run 6-monthly business reviews for non-exception accounts
• Identify early warning signals and manage portfolio risk
• Track consumption, usage, lifecycle, EA consumption, and True Forward exposure
• Keep customers informed of consumption and potential spikes
• Provide Renewals with timely information to quote and process renewals
• Accelerate post-onboarding adoption and time-to-value
• Turn usage into measurable outcomes
• Surface and drive expansion opportunities with Sales
• Deliver full, active coverage of the mid-touch portfolio and flex coverage to demand
• Turn firsthand insights into repeatable patterns and strengthen success-planning standards

• Consolidate data and produce reporting across the Customer Success portfolio
• Maintain segmentation, reporting, cadence models, data hygiene, and dashboards
• Maintain a consistent operational cadence across the Customer Success function
• Ensure consistent handovers supported by clear RACIs
• Monitor Cisco Enterprise Agreement consumption against entitlement and flag True Forward exposure
• Maintain EA consumption reporting and dashboards for proactive renewal and True Forward readiness
• Track Cisco incentives, including LCI/CPI, and support structured incentive capture
• Support teaming renewal deal registration and early renewal registration
• Provide renewal operations support to Customer Success and Renewals teams
• Support the EA SME and Customer Success team with data and operational insight
• Enable earlier, data-led customer engagement
• Reduce manual overhead and improve insight-to-action conversion
• Enable scale and audit readiness across Customer Success operations

Customer Success Operations Specialist, Cisco

• Proactively manage engagement cadence across a mid-tail customer portfolio
• Plan customer engagement around service reviews, contract anniversaries, and renewal milestones
• Align customer engagement with Service Delivery governance cadence
• Develop and maintain account success plans and KPIs
• Run six-monthly business reviews covering service performance, outcomes, and improvement actions
• Identify service performance, incident, and escalation risks
• Track service performance, contracted scope, usage, lifecycle, consumption, and growth trends
• Keep customers informed of consumption trends and potential scope or demand changes
• Provide Renewals with timely information to process renewals
• Partner with Service Delivery on SLA performance, escalations, and service improvements
• Accelerate adoption and time-to-value after service transition
• Identify and progress expansion opportunities with Sales
• Ensure full coverage of the mid-touch portfolio and adjust coverage to demand
• Turn customer insights into repeatable patterns and scalable customer-success practices

Customer Success Manager – Managed Services

Product Manager

• Lead project teams and direct coworker and client teams in solution design and development
• Create business cases, financial justification, and solution benefit deliverables
• Provide oversight of technical solutions across multiple projects to ensure alignment
• Address or escalate budget issues identified during projects
• Perform quality assurance for SOW requests and peer review deliverables for technical accuracy
• Maintain client relationships as a trusted technical advisor and communication focal point
• Support account teams in developing proposals, quotations, and presentations
• Develop Digital Velocity services across multiple technology solutions
• Analyze client requirements and contribute to solution and product design and implementation
• Lead complex engagements and drive outcomes across multiple geographies

Senior Product Manager

Business Development Rep

• Accelerate growth within the Financial Services East territory business segment by leveraging the manufacturer partnership to provide solutions and services to customers
• Coordinate with Sales to optimize and close opportunities
• Drive enablement and training on key partner solutions
• Define target markets and accounts, assess current relationships, execute growth strategies, build a long-term pipeline, and forecast against monthly sales targets
• Develop relationships with sales professionals and leaders internally at CDW and externally at the partner
• Partner with sales and customer stakeholders—including executives, program leads, project leads, technical experts, and procurement—to influence target opportunity requirements
• Serve as subject matter expert for customer visits, presentations, conference calls, and webinars
• Participate in all aspects of large transaction sales cycles
• Coordinate legal and financial agreements, including NDAs and Teaming Agreements, before RFP release
• Identify customer purchasing and partner technology trends to help sales teams capture more business
• Articulate the partner value proposition to partners and customers
• Align with CDW marketing leaders and internal PPM stakeholders to create go-to-market plans supporting OEM partner strategies and regional events