FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing second-line technical support, incident resolution, and managing network configurations within a Cisco environment. Proficient in ITIL best practices and capable of delivering complex changes while maintaining technical knowledge and skills.
Highest-signal resume keywords
Cisco Switch/Router EnvironmentITIL Best PracticesIncident DiagnosticsNetwork-Configuration ChangesSecurity Clearance (SC)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResolutionDevice Software UpgradesLog MonitoringConfiguration Backup and RestoreRule-Base ManagementFortinetCheck PointPalo AltoCisco MerakiHP Aruba
Soft Skills
CollaborationProblem-SolvingWillingness to Learn
Tools & Technologies
F5AzureAWSNetscalerHP Switching
Certifications & Qualifications
Security Clearance (SC)
Industry Keywords
SLA-Driven SupportChange ManagementTechnical AssistanceRemote SupportAI Tools
Tech Stack
Tools & technologiesAWSAzureSwitching
About the role
Key responsibilities & impact- Provide second-line technical support for complex customer issues
- Investigate and resolve incidents escalated from first-line support
- Work with third-line resolver teams on incidents affecting supported platforms
- Perform incident diagnostics, assistance, log monitoring and analysis
- Audit and advise on rule bases
- Perform device software upgrades, patches and bug fixes
- Complete configuration backup and restore
- Manage rule-base and network-configuration changes
- Collaborate with third-line support to resolve critical issues
- Set up and complete scheduled tasks
- Escalate issues to and work with vendors
- Provide shift handovers
- Raise potential service issues with Problem and Incident Management
- Recommend and deploy changes through the change-management process
- Assist the Service Desk and first-line engineers
- Maintain and develop technical knowledge and skills
- Provide technical assistance during transition of new customers
- Provide remote support on a rota of four 12-hour night shifts followed by four days off
Requirements
What you’ll need- 2–3 years of experience in a similar SLA-driven support role
- Proven experience delivering projects and complex changes
- Extensive knowledge working within a Cisco Switch/Router environment
- Good knowledge/experience with Fortinet, Check Point, Palo Alto, Cisco, Cisco Meraki, HP Aruba, F5, Azure and AWS
- Desirable knowledge of Netscaler/F5 load balancers
- Desirable HP Switching knowledge
- Preferably Cisco knowledge in Wireless, SD-WAN, DNAC, ISE and ACI
- Security Clearance (SC) or ability to obtain
- Experience with ITIL best practices
- Willingness to learn and engage with evolving technology and AI tools
Benefits
Comp & perks- Hybrid work arrangement
- Remote support rota with 4 night shifts (12-hour shifts) followed by 4 days off
- Formalised training and development plan
- Learning and development through shadowing activities and facilitated learning
- Opportunity to maintain technical accreditations
- Equal opportunity employment