Associate Customer Success Manager

CDW

. Establish trusted relationships with assigned customers and drive continued value from technology solutions .

Posted 10/28/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $62,000 - $86,910 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on relationship-building, customer onboarding, and driving product adoption. Proficient in data analysis and effective communication, ensuring customer satisfaction and value realization from technology solutions.

Highest-signal resume keywords

Customer Success ExperienceAccount ManagementData AnalysisProject ManagementSalesforce CRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingSoftware Licensing ManagementGap AnalysisUsage ReportingIT KnowledgeTechnology SolutionsAnalytical SkillsProblem-Solving SkillsOrganizational SkillsAttention to Detail

Soft Skills

Excellent Communication SkillsCollaborationRelationship-BuildingInitiativeAdaptability

Tools & Technologies

Salesforce CRMGainsightMicrosoft Office Suite

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Cisco IT Relationship ManagementCustomer EngagementUpsell OpportunitiesCross-Sell OpportunitiesCustomer Experience

About the role

Key responsibilities & impact

Establish trusted relationships with assigned customers and drive continued value from technology solutions
Identify phased upsell and cross-sell opportunities for solutions and services
Manage multiple customer relationships through proactive, responsive, and collaborative account management
Orchestrate internal and external teams and coordinate with solution Subject Matter Experts throughout the customer lifecycle
Provide software licensing management training and support, including entitlements, structures, portals, and conversions
Coordinate, plan, and execute customer onboarding sessions
Lead digital-touch engagements, large-scale customer interactions, and campaigns
Conduct customer consultations, communications, gap analysis, and usage reporting
Act as the voice of the customer with internal departments and vendor partners
Develop adoption strategies for new products and features
Improve customer time to value and overall customer experience
Drive renewals across the assigned customer base
Support customers as references for winning new business
Participate in internal projects and process improvement
Share role knowledge and experience with peers and colleagues
Provide data analysis using customer, internal, partner, and provider data
Provide oversight to partners and providers

Requirements

What you’ll need

Associate's Degree in IT, Business or a related field or equivalent experience
2–5 years of experience in Cisco IT relationship management, project management or account management
Prior Customer Success experience or equivalent technology area expertise
Excellent verbal and written communication skills, including handling IT terminology with diverse customer audiences
Ability to balance multiple priorities, adapt to changing business needs, and meet deadlines
Ability to work effectively with teams and independently
Strong organization and attention to detail
Strong analytical, collaboration, relationship-building, initiative, and problem-solving skills
Ability to continually learn new technology and keep pace with an evolving industry
Ability and willingness to travel up to 10% or as needed to CDW locations or client sites
Ability to understand and apply oral and written instructions
Ability to organize thoughts and ideas into understandable terminology
Ability to multitask, organize, and prioritize
Ability to apply common sense in performing the job
Ability to understand and follow basic instructions and guidelines
Ability to understand and resolve issues and escalations appropriately
In-depth knowledge of Microsoft Office Suite
IT knowledge
Knowledge of technology, software, and licensing programs
ITIL Foundation Certification preferred
End-user experience with Salesforce CRM preferred
Experience with Gainsight or a similar Customer Success toolset preferred

Benefits

Comp & perks

Annual bonus target of 25% subject to terms and conditions of plan
Benefits package (details provided at https://cdw.benefit-info.com/)
Remote work arrangement
Opportunities for growth and development
AI learning and experimentation culture