Customer Success Manager

CDW

. Manage a portfolio of CDW Lifecycle repair customers .

Posted 9/15/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $95,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, account retention, and relationship building with strategic customers. Proficient in utilizing tools like Salesforce and Power BI to monitor performance and drive product adoption.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSalesforce ProficiencyStrong Communication SkillsKPI Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProject ManagementAccount ManagementData AnalysisPerformance Reporting

Soft Skills

Organizational SkillsTime ManagementRelationship BuildingConflict ResolutionAdaptability

Tools & Technologies

SalesforcePower BIExcelRepair EngineTrainual

Industry Keywords

Customer RetentionLifecycle ManagementStakeholder EngagementService AdoptionFleet Sustainability

About the role

Key responsibilities & impact

Manage a portfolio of CDW Lifecycle repair customers
Serve as the primary connection between customers and internal teams
Lead onboarding of new customers, host kickoff meetings, validate scope, set expectations, and demonstrate software application use
Guide customers through product and service adoption to support intended use and value realization
Serve as the primary point of contact for assigned customer accounts
Build and maintain productive relationships with customer stakeholders
Coordinate with internal teams to address customer needs, questions, and issues
Proactively communicate updates, risks, and next steps to stakeholders
Monitor KPIs and customer sentiment daily to identify risks and support retention
Compile and share weekly reports using internal systems, escalated tickets, and service-related data
Conduct regular account meetings focused on performance, open items, and improvement areas
Partner with sales to support contract renewals
Identify opportunities for additional products or services aligned with customer needs and usage
Gather, document, and follow up on customer feedback
Share trends and insights to support service and product improvements
Provide fleet sustainability feedback and recommendations
Track tasks, update status, and provide daily updates in an internal work tracking system
Collaborate with Customer Success Managers and Project Managers on Customer Success initiatives
Guide and mentor other Customer Success Managers

Requirements

What you’ll need

Minimum of 5 years of experience in customer service, customer success, or customer-facing project management; technology-related experience preferred
Experience with customer escalations, navigating difficult conversations, and operating proficiently in heightened stress environments
Experience managing accounts or services engagements for strategic or enterprise customers
Strong verbal and written communication skills
Experience supporting customer retention, renewals, or account management activities
Proficiency with standard office productivity tools
Strong organizational and time management skills
Ability to manage multiple customer accounts and priorities concurrently
Willingness to travel up to 10% during peak periods
Working knowledge of Salesforce, Power BI, Excel, Repair Engine, Trainual, and other systems as required
Readiness to explore, adapt to, and grow with evolving technology and AI tools

Benefits

Comp & perks

10% annual bonus
Benefits package (benefits overview provided)
Remote work arrangement
Travel up to 10% during peak periods