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CDW

Customer Success Manager

CDW

. Focus on full-stack solution sales, adoption, and ongoing customer satisfaction .

Posted 10/15/2026full-timeToronto • CanadaJuniorMid-Level💰 CA$70,000 - CA$96,400 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in full-stack solution sales, customer success strategies, and cloud services adoption. Proven ability to build strategic customer relationships and drive measurable outcomes through effective communication and collaboration.

Highest-signal resume keywords
Full-Stack Solution SalesCustomer Success ManagementCloud Solutions ExpertiseTechnical Pre-Sales ExperienceProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
AWSMicrosoftGCPAI ToolingTechnical ArchitectingCustomer Satisfaction MetricsSales Cycle ManagementProposal DevelopmentKPI EstablishmentCompetitive Analysis
Soft Skills
Impeccable Communication SkillsDetail OrientedStrong Team PlayerAnalytical ThinkingProblem-Solving Skills
Tools & Technologies
Microsoft OfficeCloud ServicesCustomer Relationship Management ToolsProject Management Software
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Customer SuccessSales StrategiesCloud AdoptionTechnical ServicesMarket Conditions

Tech Stack

Tools & technologies
AWSCloudGoogle Cloud Platform

About the role

Key responsibilities & impact
  • Focus on full-stack solution sales, adoption, and ongoing customer satisfaction
  • Work with sales, solutions, services, and channel teams to plan and organize customer success strategies
  • Develop and maintain strategic customer relationships as a trusted advisor
  • Present and sell CDW’s full-stack services capabilities, emphasizing cloud solutions
  • Manage the lifecycle of Microsoft solutions and services
  • Establish customer goals and KPIs and help achieve desired outcomes
  • Engage executives and stakeholders to measure solution impact
  • Drive adoption and consumption of cloud services
  • Build cloud-related solutions based on competitive and market understanding
  • Develop AI-assisted success plans with internal teams, including stakeholders, milestones, metrics, and risks
  • Escalate critical customer issues and act as the Voice of the Customer
  • Drive customer readiness for solutions, services, and updates
  • Support selected competitive sales cycles and revenue opportunities
  • Coordinate internal and external teams and solution SMEs throughout the customer lifecycle
  • Measure and report offering impact and customer value
  • Identify and drive renewals, upsell, and cross-sell opportunities
  • Support partner programs and funding/incentive programs
  • Produce Bills of Materials, Statements of Work, RFPs, RFIs, and proposal content
  • Maintain pre-sales pipeline data and move opportunities to closure

Requirements

What you’ll need
  • Bachelor’s Degree or equivalent experience
  • Two-year minimum technical pre-sales or technical architecting experience
  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
  • Experience with AWS, Microsoft, GCP
  • Proven ability to drive continuous value of solution(s)
  • Familiarity working with clients of all sizes
  • Impeccable written and verbal communication skills
  • Detail oriented and analytical
  • Strong team player and self-starter
  • Ability to multitask and adjust priorities
  • Knowledge of products, applications, technical services, market conditions, competitive activities, advertising, and promotional trends
  • Knowledge and proven success of engaging and working with sales teams
  • Strong interpersonal, presentation, and consulting skills
  • Strong passion for learning and teaching others
  • Ability to apply AI tooling and develop proactive sales ideas
  • Strong problem-solving skills
  • Effective communication with management, peers, and coworkers
  • Proficiency in Microsoft Office applications
  • Experience with professional services discussions and delivery to customers
  • Project Management experience considered an asset

Benefits

Comp & perks
  • Market-competitive total rewards packages
  • Salary based on a 40-hour workweek
  • Bi-weekly payroll schedule
  • Equitable, transparent, and respectful hiring process
  • Supportive, collaborative work environment
  • Growth support
  • AI learning and experimentation opportunities