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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data consolidation, reporting, and operational cadence within Customer Success, with a focus on Cisco Enterprise Agreement consumption and renewal processes. Proficient in leveraging data insights to enhance customer engagement and operational efficiency.
Highest-signal resume keywords
Data ConsolidationReporting SkillsCisco Enterprise Agreement MonitoringOperational Cadence ManagementSales Operations Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data HygieneDashboard CreationExcelBusiness Intelligence ToolsRACI DisciplineCisco Incentives TrackingRenewal Operations SupportSegmentationData HandlingTrue Forward Readiness
Soft Skills
CuriosityLearner's MindsetAdaptability
Industry Keywords
Customer SuccessSales OperationsRenewalsCisco EAIncentive Capture
About the role
Key responsibilities & impact- Consolidate data and produce reporting across the Customer Success portfolio
- Maintain segmentation, reporting, cadence models, data hygiene, and dashboards
- Maintain a consistent operational cadence across the Customer Success function
- Ensure consistent handovers supported by clear RACIs
- Monitor Cisco Enterprise Agreement consumption against entitlement and flag True Forward exposure
- Maintain EA consumption reporting and dashboards for proactive renewal and True Forward readiness
- Track Cisco incentives, including LCI/CPI, and support structured incentive capture
- Support teaming renewal deal registration and early renewal registration
- Provide renewal operations support to Customer Success and Renewals teams
- Support the EA SME and Customer Success team with data and operational insight
- Enable earlier, data-led customer engagement
- Reduce manual overhead and improve insight-to-action conversion
- Enable scale and audit readiness across Customer Success operations
Requirements
What you’ll need- Experience in segmentation and reporting, including data consolidation, dashboards, and data hygiene
- Strong operational cadence and RACI discipline, ensuring consistent handovers and cadence
- Ability to monitor Cisco EA consumption against entitlement to support True Forward readiness and renewal preparation
- Working knowledge of Cisco incentives and deal registration, including LCI/CPI tracking and renewal registration support
- Experience in sales / CS operations, renewals, or reporting / analyst role
- Strong data-handling and reporting skills, e.g. Excel and BI tools
- Awareness of CS operating models (desirable)
- Curiosity, a learner’s mindset, and willingness to engage with evolving technology and tools
- Readiness to explore, adapt, and grow with AI integration
- Applicants must meet applicable work authorization requirements for the role
Benefits
Comp & perks- Collaborative environment where work matters and contributions are supported
- Growth is supported
- AI learning, experimentation, and professional development opportunities
- Equal opportunity employment