Delivery Manager – Customer Experience, UC, Contact Center, Endpoint Management, AI

CDW

. Provide leadership and operational oversight for Professional Services delivery within an assigned region .

Posted 10/27/2026full-timeRemote • United StatesSeniorLead💰 $121,450 - $170,010 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering large-scale, enterprise-class technical solutions while providing leadership and operational oversight. Strong ability to collaborate with cross-functional teams and build relationships with stakeholders to achieve financial and operational goals.

Highest-signal resume keywords

Leadership And Operational OversightEnterprise-Class Technical Solutions DeliveryClient Engagement And Relationship ManagementProject Planning And SchedulingAI Strategy And Adoption

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningTechnical Solution ImplementationChange ManagementRisk ManagementPerformance Management

Soft Skills

Excellent Communication SkillsRelationship BuildingProblem SolvingPrioritizationMultitasking

Tools & Technologies

CiscoMicrosoft CX ProductsCitrixZoomRingCentralDialpad

Industry Keywords

Professional Services DeliveryCross-Functional CollaborationTrusted Partner NetworkClient SatisfactionStrategic Planning

Tech Stack

Tools & technologies

Citrix

About the role

Key responsibilities & impact

Provide leadership and operational oversight for Professional Services delivery within an assigned region
Partner with Sales, Solution Architects, and Services teams to ensure efficient delivery execution, strong client outcomes, and financial and operational goal achievement
Apply understanding of the business and contribute to departmental objectives
Collaborate with cross-functional teams to achieve organizational and delivery goals
Build and maintain relationships with technology partners, CDW account managers, regional managers, architects, and engineers
Collaborate with Sales, Solution Architects, Services teams, and leadership to maximize services financial performance
Manage team performance, including professional and technical development, through coaching and training while balancing utilization and profitability
Ensure team members understand roles and follow service-delivery best practices across solutions and geographies
Act as escalation point for team-performance or client-satisfaction issues
Build and maintain a Trusted Partner Network to augment engineering capacity and capabilities
Participate in client engagements, including sales calls, service estimates, and strategic planning with executive-level stakeholders
Perform approximately 15% billable work focused on strategic-project oversight, customer design or strategy reviews, and similar activities rather than hands-on configuration
Champion CDW’s vision of becoming an AI-fluent organization and guide responsible AI adoption and continuous learning

Requirements

What you’ll need

Bachelor’s degree required and 7 years of experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support OR 11 years of work experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support, including 1+ year of managerial experience
Excellent written, presentation, and verbal communication skills
Experience presenting technology recommendations from a business perspective
Ability to engage across levels, functions, cultures, and geographies while building strong relationships
Proven ability to resolve client, project, and personnel challenges effectively
Ability to operate calmly and effectively in situations involving change, ambiguity, and risk
Strong prioritization and multitasking skills in fast-paced environments
Experience developing long-range project plans and schedules for complex initiatives
Ability to apply lessons learned and adapt to new technologies
Relevant ecosystem experience may include Cisco, Microsoft CX products, Citrix, Zoom, RingCentral, and Dialpad
Valid U.S. driver’s license
Ability and willingness to travel as needed to CDW or client locations
Comfortable exploring how AI can enhance strategy, decision-making, and team performance

Benefits

Comp & perks

Annual bonus target of 25% subject to terms and conditions of plan
Benefits overview provided by CDW
Salary ranges may be subject to geographic differentials
Ability and willingness to travel as needed to CDW or client locations
Professional and technical development through coaching and training
Supportive, collaborative work environment
Equal opportunity employment