Director, Professional Services – Security

CDW

. Lead Security Cyber & Physical Professional Services teams to achieve financial, utilization, revenue, retention, mobility, customer satisfaction, and delivery excellence targets .

Posted 10/2/2026full-timeRemote • Illinois • United StatesLead💰 $174,000 - $233,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Security Cyber & Physical Professional Services teams, managing financial performance, and developing service offerings. Proven ability to collaborate across various departments and enhance operational efficiency through best practices and methodologies.

Highest-signal resume keywords

Leadership In Security Professional ServicesFinancial Performance ManagementProject ManagementCapacity PlanningTeam Development And Coaching

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial Performance ManagementProject ManagementCapacity PlanningService DevelopmentOperational Best PracticesAutomation Methodologies

Soft Skills

Relationship BuildingCoaching And DevelopmentCollaboration

Tools & Technologies

Sales StrategiesCustomer Engagement ToolsForecasting Tools

Industry Keywords

Cyber SecurityProfessional ServicesCustomer SatisfactionUtilization TargetsRevenue TargetsAI Strategy

About the role

Key responsibilities & impact

Lead Security Cyber & Physical Professional Services teams to achieve financial, utilization, revenue, retention, mobility, customer satisfaction, and delivery excellence targets
Ensure professional services operates at peak performance and aligns with market demand
Build relationships with customer decision makers, including CISOs, Security Directors, and Managers
Lead customer sales calls, services pricing, sales strategies, and customer strategies for services opportunities
Educate sales teams and customers about CDW Security practice services offerings and capabilities
Conduct face-to-face customer loyalty meetings (QBRs) for top services customers
Establish relationships with internal customers, vendor partners, and OEM contacts
Validate and approve pricing, scopes of work, and contracts for large or strategic engagements
Oversee strategic customer engagements and programs
Drive continuous improvement and apply lessons learned to future projects
Manage Senior Managers leading Security domain professional services functions, including Project Management
Coach and develop management teams and coworkers; provide performance feedback
Recruit and retain professional services coworkers and monitor coworker satisfaction
Set and manage coworker budgets and oversee compensation processes
Lead operational planning, capacity planning, staff planning, skills readiness, budgets, financial performance, and monthly forecasts
Collaborate on recruiting, onboarding, training, internal projects, and required resources and tools
Expand the services portfolio and define and launch new services offerings
Identify skill requirements and build capabilities internally or through partners
Implement methodologies for rolling out new products and plan staffing for new technologies
Collaborate across Sales, Solutions, Finance, Legal, Operations, and other teams to drive new offerings and customer demand
Champion CDW’s vision of becoming an AI-fluent organization

Requirements

What you’ll need

Experience and skill set commensurate with the stated pay range
Ability to lead Security Cyber & Physical Professional Services teams
Ability to manage Senior Managers and professional services functions, including Project Management
Ability to manage financial performance, budgets, forecasts, utilization, revenue, and profitability targets
Ability to develop services offerings, capabilities, partnerships, and team skill sets
Ability to perform capacity planning and organizational resource planning
Ability to collaborate with Sales, Presales, Solutions, PPM, Marketing, Finance, Contracting, EBO, RevOps, Executive, Legal, Coworker Services, Talent Acquisition, Managed Services, AXIS, and partner services
Comfortable exploring AI to enhance strategy, decision-making, and team performance
Ability to recruit, retain, coach, and develop professional services coworkers
Ability to implement operational best practices, automation, and delivery methodologies

Benefits

Comp & perks

Annual bonus target of 25% subject to terms and conditions of plan
Benefits offered; details provided at https://cdw.benefit-info.com/
Coworker compensation processes including bonuses and salary administration
Lab equipment and software provided as necessary for professional services success
Professional and technical development through coaching and training
AI learning and capability-building opportunities
Equitable, transparent, and respectful hiring process