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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Employee Relations, workplace investigations, and policy interpretation while effectively managing sensitive employee matters and providing guidance to managers. Proficient in leveraging technology and data analysis to enhance HR processes and improve organizational effectiveness.
Highest-signal resume keywords
Employee Relations ManagementWorkplace InvestigationsPolicy InterpretationRisk AssessmentManager Coaching
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Employee RelationsWorkplace InvestigationsCase ManagementPolicy InterpretationConflict ResolutionPerformance ManagementData AnalysisRisk Assessment
Soft Skills
CommunicationInfluenceProblem-SolvingAnalytical Skills
Tools & Technologies
WorkdayServiceNowMicrosoft OfficeAI-Enabled Tools
Industry Keywords
Human ResourcesLabor RelationsOrganizational DevelopmentWorkplace Practices
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Serve as a trusted point of contact for coworkers and managers regarding workplace concerns, policy questions, employee relations matters, and workplace conflict
- Provide balanced, practical guidance considering coworker experience, business needs, organizational standards, and risk
- Support managers and coworkers through sensitive workplace situations
- Conduct prompt, thorough, and objective workplace investigations
- Gather and assess information through interviews, documentation review, fact finding, and stakeholder consultation
- Document findings, summarize observations, and support recommendations for resolution
- Maintain complete, accurate, and confidential case records
- Ensure timely case progression and closure
- Coach managers on performance management, workplace conflict, policy application, difficult conversations, and employee concerns
- Support performance improvement planning and related performance conversations
- Interpret and consistently apply company policies, handbook provisions, and workplace practices
- Assess organizational, legal, and reputational risks
- Partner with HR Business Partners, Legal, and People Experience leadership on complex or higher-risk matters
- Track employee relations and performance management trends, case volume, resolution outcomes, and recurring themes
- Analyze case data and prepare summaries, insights, and recommendations
- Support resources, tools, knowledge materials, manager education programs, and continuous process improvements
- Leverage technology and AI-enabled tools to improve productivity and effectiveness
Requirements
What you’ll need- Bachelor's degree in Human Resources, Business, Labor Relations, Organizational Development, or a related field, or equivalent experience
- 5+ years of experience in Employee Relations, Human Resources, HR Operations, workplace investigations, or a related discipline OR 9+ years of experience in these areas
- Experience managing employee relations inquiries and workplace concerns
- Experience interpreting and applying HR policies and workplace practices
- Functional knowledge of Employee Relations consultation, workplace investigations, and case management
- Experience managing sensitive employee matters from intake through resolution
- Experience with policy interpretation, workplace conflict resolution, and manager coaching
- Risk assessment, judgment, and stakeholder consultation skills
- Strong communication, influence, problem-solving, and analytical skills
- Proficiency with Workday, ServiceNow, and Microsoft Office
- Ability to leverage AI-enabled tools to improve productivity, workflows, analysis, and process effectiveness
Benefits
Comp & perks- Annual bonus target of 5% subject to terms and conditions of plan
- Benefits package (details provided at https://cdw.benefit-info.com/)
- AI-enabled tools and technology integration
- Support for employee growth and learning
- Equitable, transparent, and respectful hiring process