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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Windows 10/11 troubleshooting, Microsoft Server OS management, and hardware support, while effectively managing support tickets and collaborating with teams across multiple sites. Possesses strong communication skills and a willingness to learn and adapt to evolving technologies.
Highest-signal resume keywords
Windows OS TroubleshootingMicrosoft Server ManagementBreak/Fix ProcessesField Services ExperienceSecurity Clearance (SC/NPPV)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows 10/11Microsoft Server OSNetworkingHardware TroubleshootingAntivirus MonitoringData ArchivingCapacity ManagementEvent Log AnalysisSOP DocumentationTicketing Systems
Soft Skills
Strong Communication SkillsTeam CollaborationIndependent WorkPrioritizationAdaptability
Tools & Technologies
Tape Library SystemsLenovo WorkstationsDell Servers
Certifications & Qualifications
Full UK Driving LicenceSecurity Clearance (SC/NPPV)
Industry Keywords
IT SupportField ServicesService DeskHardware InstallationOffice Moves
Tech Stack
Tools & technologiesDNS
About the role
Key responsibilities & impact- Provide on-site technical support at the Carmarthen or Worcester site 3–5 days per week
- Travel to other sites for project work, annual leave cover, and support needs
- Troubleshoot Windows 10/11 operating systems and analyze event logs
- Provide software support and limited hardware support, including break/fix and fault finding
- Manage Microsoft Server OS tasks including joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT
- Archive data to tape using tape library systems
- Perform antivirus monitoring, network monitoring, storage and capacity management, physical hardware health checks, and auditing
- Carry out office moves, hardware installations, and basic server maintenance on Lenovo workstations and Dell servers
- Update administrative records and ticketing systems accurately and promptly
- Follow SOPs and create process documentation for internal and customer use
- Support specialist customers and contribute to smooth IT operations across multiple locations
Requirements
What you’ll need- Basic to intermediate IT knowledge, with willingness to learn and develop in non-standard environments
- Previous experience in IT support, field services, or service desk roles is desirable
- Good understanding of Windows OS, Windows Server, and networking
- Strong written and verbal communication skills
- Ability to work independently and collaboratively within a team
- Ability to prioritize support tickets and manage workload efficiently
- Familiarity with break/fix processes and hardware troubleshooting
- Must obtain full security clearance (SC/NPPV)
- Full UK driving licence required
- Willingness to learn new procedures and ways of working
- Based/living within an hour of Worcester or Carmarthen
- Willingness and ability to manage customer requests independently and with wider team support
- Willingness to travel across multiple sites
- Willingness to engage with evolving technology and AI tools
Benefits
Comp & perks- £4800 car allowance
- Full training provided
- Hotels provided where required for travel
- Company car/allowance provided
- Supportive and dynamic environment
- Opportunity to grow IT career
- Equal opportunity employer