FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Knowledge Manager – Technical Writer, Training Enablement
CDW. Assist and lead the development, standardization, and implementation of knowledge management strategies, frameworks, processes, and policies .
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Assist and lead the development, standardization, and implementation of knowledge management strategies, frameworks, processes, and policies
- Work with business leadership to execute knowledge management strategic initiatives
- Lead the design and implementation of business processes, knowledge management processes, systems, and tools
- Design, implement, and support business solutions using company-approved tools and applications
- Analyze business processes to identify efficiency and automation opportunities
- Identify and implement best practices for knowledge sharing, collaboration, and knowledge retention
- Collaborate with subject matter experts to capture and document tacit knowledge, best practices, and lessons learned
- Analyze knowledge management metrics and key performance indicators
- Develop and provide guidance on knowledge management practices, tools, and processes
- Conduct training sessions and workshops
- Lead research into emerging knowledge management trends and technologies
- Collaborate with IT teams to implement and integrate knowledge management tools and platforms
Requirements
What you’ll need- Bachelor’s degree required and 3+ years of experience OR 7+ years of work experience required
- Experience working with ServiceNow, Managed Services, or operational support teams
- Strong written and verbal communication skills
- Advanced English grammar and business documentation expertise
- Ability to manage multiple projects and deadlines
- Strong technical aptitude and attention to detail
- Business analysis, process improvement, or online learning experience is a plus
- Experience with ServiceNow reporting, workflows, or knowledge management is a plus
- Experience with documentation or communication tools is a plus
- Experience with video content or walkthrough experience is a plus
- Experience with process improvement methods and change adoption activities is a plus
- Experience with Power BI or similar reporting and data visualization tools is a plus
- Experience in Managed Services, IT Operations, or Enterprise Service Management environments is a plus
Benefits
Comp & perks- Annual bonus target subject to terms and conditions of plan
- Benefits package (benefits overview provided at https://cdw.benefit-info.com/)
- Remote work arrangement
- Salary ranges may be subject to geographic differentials
- Supportive, collaborative work environment
- Growth and professional development support
- AI learning and experimentation culture