Manager, Engineering – Managed Services, AIX, Unix & Linux

CDW

. Lead a Managed Services Engineering Team to achieve financial, operational, customer satisfaction, and coworker targets .

Posted 10/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $126,500 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing IT services delivery, leading engineering teams, and driving continuous service improvement while ensuring customer satisfaction and operational efficiency. Proficient in process management, resource allocation, and strategic planning within IT environments.

Highest-signal resume keywords

ITIL ExperienceManaged Services LeadershipAIX, Linux, Unix ManagementProcess Management and ImprovementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementPerformance TuningCapacity PlanningWorkload AutomationStatistical Data AnalysisOperational FrameworksService Level AgreementsResource AllocationBudget ManagementQuality Assurance

Soft Skills

Effective CommunicationTeam LeadershipProblem SolvingNegotiation SkillsRelationship Building

Tools & Technologies

IBM ProductsCisco ProductsMicrosoft ProductsHP ProductsDell ProductsVirtualization ToolsClustering ToolsStorage Integration ToolsService Desk SoftwareOperational Reporting Tools

Industry Keywords

Managed ServicesConsulting LeadershipCustomer SatisfactionOperational EfficiencyAI Adoption

Tech Stack

Tools & technologies

LinuxUnix

About the role

Key responsibilities & impact

Lead a Managed Services Engineering Team to achieve financial, operational, customer satisfaction, and coworker targets
Deliver one or more managed services and serve as product owner for those services
Align engineering teams with the overall Services strategy
Build and maintain relationships with product development, professional services, sales, customers, and strategic technology partners
Execute customer service level agreements using operational frameworks and standard operating procedures
Drive continuous service improvement through process and staff management, performance management, and key metrics
Allocate engineering resources to maintain, support, and optimize assigned technologies
Meet with customers through sales opportunities, quarterly reviews, and support issues
Track, monitor, and report customer satisfaction performance measures and survey results
Manage workload, prioritize work, assign resources, and review Service Desk queues and reports
Coordinate strategic and tactical plans for current and future development of assigned technologies
Manage time reporting and related analysis
Hire staff, build effective teams, delegate responsibilities, and provide feedback, coaching, mentoring, and development planning
Maintain the on-call schedule
Collaborate with peers to achieve company, department, and personal goals
Oversee problem, change, and work order processes
Deliver and enforce operational frameworks and standard operating procedures through quality assurance
Review processes and organizational structures to identify gaps
Manage operational costs, planning, and budgets
Champion CDW’s vision of becoming an AI-fluent organization and guide responsible AI adoption

Requirements

What you’ll need

Bachelor’s Degree and 5 years of relevant experience OR 9 years of related consulting or IT services delivery experience
Previous consulting leadership experience required
Process management and improvement
Experience in ITIL
Experience managing AIX, Linux and Unix environments, including enterprise operating systems, virtualization, clustering, storage integration and related tools
Understanding of AIX, Linux and Unix capacity planning, performance tuning, patching, high availability and workload automation
Ability to lead teams and gain consensus
Ability to communicate effectively and concisely, orally and in writing, using varied styles appropriate to the audience
Ability to balance multiple priorities and adapt to changing business needs while meeting deadlines
Proven ability to collaborate, build relationships, take initiative, and creatively solve problems
Ability to identify and creatively resolve client, project, and people issues
Proven negotiation skills
Knowledge of IBM, Cisco, Microsoft, HP, or Dell products and services
Experience working with vendors and business partners
Ability to lead and manage for attainment of critical results
Ability to compute, analyze, and interpret complex statistical data for reporting or forecasting
Ability to act as a trusted advisor in a strategic partnership
Able and willing to travel up to 25% or as needed to other CDW locations, meetings, or client sites
Ability to multitask, organize, and prioritize
Experience managing IBM AIX, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, Ubuntu, Solaris, and HP-UX is a plus

Benefits

Comp & perks

Annual bonus target of 20% subject to terms and conditions of plan
Benefits overview provided at https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
Travel opportunities up to 25% or as needed to CDW locations, meetings or client sites
Professional growth and supported development
Collaborative, equitable, transparent, and respectful hiring process
AI learning and experimentation opportunities