Manager, Engineering, Managed Services – Mainframe

CDW

. Lead a specific Managed Services Engineering Team to achieve financial, operational, customer satisfaction, and coworker targets .

Posted 9/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $177,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Managed Services Engineering Teams to achieve operational and customer satisfaction targets while effectively managing resources and processes. Proficient in ITIL, process management, and mainframe environments, with a strong ability to build relationships and drive continuous service improvement.

Highest-signal resume keywords

ITIL ExperienceMainframe Environment ManagementProcess Management and ImprovementConsulting Leadership ExperienceEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mainframe Capacity PlanningPerformance TuningWorkload AutomationStatistical Data AnalysisService Level Agreement ExecutionOperational FrameworksPerformance ManagementResource AllocationCustomer Satisfaction TrackingBudget Management

Soft Skills

Team LeadershipRelationship BuildingProblem SolvingNegotiation SkillsMulti-tasking

Tools & Technologies

IBM CICSDB2MQIDMSIBM z/OSZ/VMISVRACFCisco ProductsMicrosoft Products

Industry Keywords

Managed ServicesConsultingIT Services DeliveryOperational CostsQuality Assurance

Tech Stack

Tools & technologies

VMware

About the role

Key responsibilities & impact

Lead a specific Managed Services Engineering Team to achieve financial, operational, customer satisfaction, and coworker targets
Deliver one or more services and serve as product owner for those services
Align engineering teams with the overall Services strategy
Build and maintain relationships with product development, professional services, sales, customers, and key partners including Cisco, IBM, Microsoft, and VMware
Execute customer service level agreements using operational frameworks and standard operating procedures
Drive continuous service improvement through process and staff management, performance management, and key metrics
Allocate engineering resources to maintain, support, and optimize assigned technology areas
Meet with customers through sales opportunities, quarterly reviews, and support issues
Track, monitor, and report customer satisfaction performance measures and survey results
Manage workload, prioritize and assign resources, and review Service Desk queues and reports
Coordinate strategic and tactical plans for current and future technology development
Perform time reporting and related analysis
Hire staff, build and motivate teams, delegate responsibilities, and manage performance
Provide feedback, assessment, coaching, mentoring, and individual development planning
Maintain the on-call schedule
Collaborate with peers and other groups to manage customer expectations and environments
Oversee problem, change, and work order processes
Deliver and enforce operational frameworks and standard operating procedures through quality assurance
Review processes and organizational structures to identify gaps
Manage operational costs, planning, and budgets

Requirements

What you’ll need

Bachelor’s Degree and 5 years of relevant experience OR 9 years of related consulting or IT services delivery experience
Previous consulting leadership experience required
Process management and improvement experience
Experience in ITIL
Experience managing mainframe environments, including IBM CICS, DB2, MQ, IDMS and related tools
Understanding of mainframe capacity planning, performance tuning, and workload automation
Ability to lead teams and gain consensus
Effective oral and written communication skills
Ability to balance multiple priorities and adapt to changing business needs while meeting deadlines
Proven ability to collaborate proactively, build relationships, take initiative, and creatively problem solve
Ability to identify and resolve client, project, and people issues
Proven negotiation skills
Knowledge of IBM, Cisco, Microsoft, HP, or Dell products and services
Experience working with vendors and business partners
Ability to lead and manage to ensure attainment of critical results
Ability to compute, analyze, and interpret complex statistical data for reporting and forecasting
Ability to act as a trusted advisor in a strategic partnership
Ability and willingness to travel up to 25% or as needed to other CDW locations, meetings, or client sites
Ability to multi-task, organize, and prioritize
Experience managing IBM z/OS, z/VM, ISV, and RACF is a plus
Ability to travel as needed

Benefits

Comp & perks

Annual bonus target of 20% subject to terms and conditions of plan
Benefits overview provided at https://cdw.benefit-info.com/
Remote work arrangement
Opportunity to work in a collaborative environment
Supported professional growth and development
Up to 25% travel as needed to other CDW locations, meetings or client sites