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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading physical security solutions, including video surveillance and electronic access control, while driving services revenue and fostering strong client relationships. Proven ability to manage teams, deliver outcomes, and align services with sales and marketing objectives.
Highest-signal resume keywords
Physical Security Solutions LeadershipVendor Technology ManagementProfit And Loss ManagementProject And Risk ManagementClient Relationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Video SurveillanceElectronic Access ControlIntegration ManagementTechnical Delivery LeadershipPortfolio Strategy DevelopmentServices Revenue ManagementPerformance FeedbackForecastingCompliance CoordinationAI Tools Exploration
Soft Skills
Strong Communication SkillsCoaching AbilityNegotiation SkillsTeam LeadershipConsensus Building
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Professional Services OperationsC-Suite Solution StrategiesTrusted Partner NetworkClient SatisfactionCross-Functional Stakeholder Relationships
About the role
Key responsibilities & impact- Provide business, sales, and solutions thought leadership for the assigned physical security solution domain
- Lead efficient day-to-day Professional Services operations
- Shape portfolio vision and strategy for video surveillance, VMS, electronic access control, and integrated physical security solutions
- Drive services revenue and gross profit in partnership with Sales and Solution Architects
- Align services with sales and marketing objectives and product/licensing attachment
- Join client calls, present services capabilities, and shape C-suite solution strategies
- Review and approve estimates and statements of work within delegated authority
- Assess economic, competitive, and industry trends to guide portfolio strategy and engineering skill mix
- Maintain staffing and pipeline reviews and educate sellers on services capabilities
- Support client satisfaction calls and own escalations and corrective actions
- Participate in top-client loyalty meetings and build cross-functional stakeholder relationships
- Lead, coach, and develop coworkers through development plans and performance feedback
- Balance team capacity, skills, demand, project commitments, utilization, profitability, and delivery risk
- Recruit and retain talent and foster teamwork and coworker loyalty
- Govern delivery from early engagement and resource selection through implementation, testing, documentation, and client acceptance
- Maintain partner technology relationships and serve as a vendor interface
- Engage physical security OEM and integration partners and use the Trusted Partner Network for specialty engineering capacity
- Share delivery best practices across practices and geographies
- Provide monthly forecasts and steward expenses and project profitability
- Work with Senior Leadership on staffing, development, internal projects, compensation, and bonuses
- Maintain solution-lifecycle skills readiness, training, labs, software, and delivery tools
- Coordinate secure configuration, site safety, and applicable compliance
- Deliver against services revenue, gross profit, utilization, loyalty, retention, and portfolio expansion targets
- Contribute to company operating margin through profitable delivery and expense discipline
- Champion CDW's vision of becoming an AI-fluent organization
Requirements
What you’ll need- Bachelor's degree required and 5+ years of experience OR 9 years of work experience required
- 1+ years of people management experience
- Experience leading technical delivery or operations teams
- Experience working with relevant vendor technologies, services, and partners
- Knowledge of surveillance/VMS, electronic access control, integrations, and secure network-connected systems
- Ability to lead teams, build consensus, and deliver outcomes
- Strong oral and written communication, coaching, and negotiation skills
- Ability to serve as a trusted advisor and build effective client and partner relationships
- Ability to lead services outcomes supporting sales objectives
- Ability to travel up to 50%
- Previous consulting management experience is a plus
- 1+ years of profit and loss management experience is a plus
- Strong project and risk management skills are a plus
- Advanced-technology background and strong presentation skills are a plus
- Comfort exploring AI tools and practices and guiding others in responsible AI adoption
Benefits
Comp & perks- Annual bonus target of 25% subject to terms and conditions of plan
- Benefits provided through CDW's benefits program
- Opportunities for coworker development, training, and continuous learning
- Compensation and bonuses within established authority
- Supportive, collaborative work environment
- Equal opportunity employment