Principal Consulting Engineer – ServiceNow

CDW

. Engage with clients and internal teams on design and engineering activities for ServiceNow projects and solutions .

Posted 11/12/2026full-timeRemote • United StatesLead💰 $156,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in ServiceNow solutions, including architecture design, implementation, and automation strategies. Proven ability to lead teams, mentor engineers, and maintain strong client relationships while delivering high-quality consulting services.

Highest-signal resume keywords

ServiceNow ExpertiseTechnical Architecture DesignLeadership in ConsultingAutomation and CI/CD ProficiencyCertified Technical Architect (CTA)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNow ImplementationAutomation Solutions DesignMulti-Workflow ManagementAI Capabilities in ServiceNowInfrastructure-as-CodeConfiguration ManagementDeep Learning AlgorithmsNLP TechniquesServiceNow WorkflowsTechnical Governance

Soft Skills

Excellent CommunicationClient Relationship ManagementMentoring and CoachingAdaptability to ChangeMultitasking and Prioritization

Tools & Technologies

AnsiblePuppetChefJenkinsGitLab CI/CDTerraformCloudFormationDockerKubernetesNow Assist

Certifications & Qualifications

Certified Technical Architect (CTA)

Industry Keywords

Enterprise ConsultingTechnical SolutionsServiceNow PlatformsPublic Cloud VendorsEmerging Technologies

Tech Stack

Tools & technologies

AnsibleChefCloudDockerJenkinsKubernetesPuppetServiceNowTerraform

About the role

Key responsibilities & impact

Engage with clients and internal teams on design and engineering activities for ServiceNow projects and solutions
Provide thought leadership on technical solutions for customers
Align delivery teams with management on best practices and upskill architecture and engineering resources
Deliver professional services for CDW customers globally on major ServiceNow platforms
Oversee technical solutions across multiple projects to ensure consistent approaches and visibility
Collaborate with CDW consulting groups to bridge sales and delivery
Establish technical standardization and opinionated approaches for client solutions
Assist management with technical growth plans for engineers and architects
Assist with SOW reviews and approvals
Support technical screening for candidate interviews
Lead technical deployment engineering and workload design with customers on major public cloud vendors
Provide customer and industry-leader workshops and training on emerging ServiceNow technologies
Train and mentor engineers and architects
Provide ServiceNow engineering services, coordinate engagement strategies, and qualify technical resource augments
Analyze complex systems, workflows, and dependencies to design automation solutions
Oversee team projects, ensure delivery excellence, and act as an escalation point
Perform billable consulting work for CDW clients
Support presales architects on large deals by validating consulting estimates and providing ServiceNow expertise
Help develop and mature ServiceNow practice areas based on client needs and market demand
Travel approximately 10%
Perform internal projects when applicable

Requirements

What you’ll need

Bachelor's Degree and 7+ years of ServiceNow experience, including at least 3 years in large enterprise consulting; or 10+ years of ServiceNow experience, including at least 3 years in large enterprise consulting
Leadership and expert technical advice and architecture design capabilities
Subject matter expertise and knowledge of current technology trends
Ability to develop IT services offerings
Proven ability to maintain client relationships as a trusted advisor and mentor engineers
Excellent communication skills and experience making technology recommendations
History of building constructive relationships at all organizational levels
Ability to research complex technology solutions and present them to clients
Ability to remain calm and productive amid change, ambiguity, and risk
Ability to multitask and prioritize in a fast-paced environment
Ability to anticipate future trends and create value-adding strategies
Willingness to travel to other CDW locations or client sites
Valid U.S. driver's license required
Demonstrated knowledge of ServiceNow and multi-platform solutions
Certified Technical Architect (CTA) or demonstrated architect-level mastery of the ServiceNow platform, including enterprise-wide technical governance, integration patterns, instance strategy, and upgrade/release approaches
Extensive experience leading complex, multi-workflow ServiceNow implementations from pre-sales and estimation through design, build, test, and go-live, a plus
History of coaching architects and developers through design and code reviews, establishing delivery standards and reusable accelerators, and raising practice capability, a plus
Hands-on expertise with ServiceNow AI capabilities, including Now Assist, AI Agents, AI Agent Studio, Predictive Intelligence, and Virtual Agent, a plus
Ability to shape and present AI-enabled service offerings and advise clients on governance, data quality, and change management, a plus
Proficiency with automation, configuration management, CI/CD, infrastructure-as-code, and containerization tools, including Ansible, Puppet, Chef, Jenkins, GitLab CI/CD, Terraform, CloudFormation, Docker, and Kubernetes
Deep understanding of AI and machine learning algorithms, including supervised, unsupervised, reinforcement, deep learning, and NLP
Strong knowledge of ServiceNow principles and practices, including CI, CD, IaC, and automated testing
Experience implementing ServiceNow workflows and pipelines
Must meet training and certification requirements for selected vendors

Benefits

Comp & perks

Annual bonus target of 10% subject to terms and conditions of plan
Benefits package detailed at https://cdw.benefit-info.com/
Training and certification opportunities for selected vendors
Remote work arrangement
Support for professional growth, coaching, and mentoring