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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in ServiceNow solutions and engineering, with a strong focus on leadership, client relationship management, and the ability to develop and implement IT service offerings. Proficient in automation tools and AI capabilities, ensuring delivery excellence across complex multi-workflow implementations.
Highest-signal resume keywords
ServiceNow ExpertiseCertified Technical Architect (CTA)Automation Tools ProficiencyLeadership and MentorshipClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
ServiceNow ImplementationMulti-Workflow SolutionsAI CapabilitiesContinuous IntegrationContinuous DeliveryInfrastructure as CodeAutomated TestingComplex Systems AnalysisTechnical Solution DesignWorkload Design
Soft Skills
Excellent CommunicationRelationship BuildingAdaptabilityMultitaskingMentoring
Tools & Technologies
AnsiblePuppetChefJenkinsGitLab CI/CDTerraformCloudFormationDockerKubernetesServiceNow
Certifications & Qualifications
Certified Technical Architect (CTA)
Industry Keywords
Enterprise ConsultingTechnical GovernanceIntegration PatternsClient SolutionsPublic Cloud Vendors
Tech Stack
Tools & technologiesAnsibleChefCloudDockerJenkinsKubernetesPuppetServiceNowTerraform
About the role
Key responsibilities & impact- Deliver professional services for CDW customers globally on major ServiceNow platforms
- Provide design and engineering activities for ServiceNow projects and solutions
- Oversee technical solutions across multiple projects and ensure delivery-team visibility and solution synergy
- Collaborate with CDW consulting groups to create cohesive technical approaches bridging sales and delivery
- Standardize technical approaches and develop opinionated client-solution patterns
- Assist management with technical growth plans for engineers and architects
- Review and approve statements of work as needed
- Support technical screening for new candidate interviews
- Lead technical deployment engineering and workload design with customers on major public cloud vendors
- Provide ServiceNow workshops and training events for customers and industry leaders
- Train and mentor engineers and architects
- Provide ServiceNow engineering services and coordinate engagement strategies and technical resource augmentation
- Analyze complex systems, workflows, and dependencies to design automation solutions
- Oversee team projects, ensure delivery excellence, and act as an escalation point
- Perform billable consulting work for CDW clients
- Support presales architects on large deals by validating consulting estimates and providing ServiceNow expertise
- Meet training and certification requirements for selected vendors
- Develop and mature ServiceNow practice areas in response to client needs and market demand
- Travel approximately 10%
- Support internal projects when applicable
Requirements
What you’ll need- Bachelor's Degree and 7+ years of ServiceNow experience, including at least 3 years in large enterprise consulting; or 10+ years of ServiceNow experience, including at least 3 years in large enterprise consulting
- Leadership and expert technical advice capabilities
- Subject matter expertise and awareness of current technology trends
- Ability to develop IT services offerings
- Proven ability to maintain client relationships as a trusted advisor and mentor engineers
- Excellent communication skills and experience making technology recommendations
- Ability to build relationships at all organizational levels and research and present complex technology solutions to clients
- Ability to work effectively amid change, ambiguity, and risk
- Ability to multitask and prioritize in a fast-paced environment
- Willingness to travel to other CDW locations or client sites
- Valid U.S. driver’s license required
- Demonstrated knowledge of ServiceNow and multi-platform solutions
- Certified Technical Architect (CTA) or demonstrated architect-level mastery of ServiceNow, including enterprise-wide technical governance, integration patterns, instance strategy, and upgrade and release approaches
- Extensive experience with complex, multi-workflow ServiceNow implementations is a plus
- History of coaching architects and developers, establishing delivery standards, and creating reusable accelerators is a plus
- Hands-on expertise with ServiceNow AI capabilities, including Now Assist, AI Agents, AI Agent Studio, Predictive Intelligence, and Virtual Agent is a plus
- Ability to shape and present AI-enabled service offerings is a plus
- Proficiency in automation tools including Ansible, Puppet, Chef, Jenkins, GitLab CI/CD, Terraform, CloudFormation, Docker, and Kubernetes
- Deep understanding of supervised learning, unsupervised learning, reinforcement learning, deep learning, and natural language processing
- Strong knowledge of ServiceNow continuous integration, continuous delivery, infrastructure as code, and automated testing
- Experience implementing ServiceNow workflows and pipelines
Benefits
Comp & perks- Annual bonus target of 10% subject to terms and conditions of plan
- Benefits overview provided at https://cdw.benefit-info.com/
- Professional development through training and certification requirements
- Training and mentoring opportunities
- Remote work arrangement