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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing professional services engagements, aligning technology solutions with client business objectives, and fostering trusted advisor relationships. Proficient in project coordination, risk management, and performance tracking to ensure client satisfaction and successful delivery outcomes.
Highest-signal resume keywords
Consultative Professional Services SalesProject CoordinationClient Relationship ManagementTechnology Services EngagementsPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningService DesignImplementationKPI TrackingRisk ManagementFinancial Performance MonitoringScope DefinitionResource PlanningEngagement ExecutionClient Business Reviews
Soft Skills
Strong CommunicationCollaborationAnalytical SkillsProblem-SolvingInfluencing Skills
Certifications & Qualifications
PMPServices-Related Certifications
Industry Keywords
ConsultingEnterprise Client ExposureCross-Functional Team EnvironmentsClient SatisfactionDelivery Lifecycle
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Support successful execution of professional services engagements within assigned accounts, segments, or regions
- Support development and maintenance of relationships with key client stakeholders and internal CDW partners
- Understand client business objectives, challenges, and expectations to help align services solutions
- Participate in account planning, client-facing discussions, and client business reviews
- Support the delivery lifecycle, including consultation, service design, implementation, and support
- Assist with defining project scope, timelines, and resourcing plans
- Coordinate across multiple services practices to support engagement execution and resource alignment
- Partner with sales professionals, pre-sales consultants, project managers, pre-sales teams, and delivery teams
- Participate in coaching, feedback, and continuous improvement discussions
- Support documentation, standardization, and alignment of service offerings with best practices
- Track engagement KPIs related to delivery performance, client satisfaction, and financial outcomes
- Provide updates on engagement status, risks, and opportunities
- Monitor services financial performance and escalate variances as appropriate
- Support CDW-first delivery strategies and billable utilization targets
- Identify delivery risks, support mitigation planning, and escalate issues affecting timelines, scope, or client satisfaction
- Identify additional-services opportunities and support services expansion discussions and solution positioning
Requirements
What you’ll need- Bachelor’s degree and 5 years of experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements OR 9 years of work experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements
- Experience supporting technology services engagements
- Demonstrated ability to support moderately complex technology projects aligned to business objectives
- Ability to understand client needs, contribute to client discussions, and support trusted advisor relationships
- Ability to participate in discussions related to delivery issues, risks, and escalations with guidance from senior leaders
- Experience supporting project plans, schedules, and execution activities
- Strong communication and collaboration skills
- Ability to manage multiple priorities in a fast-paced environment
- Analytical and problem-solving skills with a focus on client success
- Ability to influence through collaboration and partnership
- Willingness to travel up to 25% or as needed
- Experience working in cross-functional team environments is a plus
- PMP or services-related certifications is a plus
- Consulting or enterprise client exposure is a plus
Benefits
Comp & perks- Annual bonus target of 25% subject to terms and conditions of plan
- Benefits package (details provided at https://cdw.benefit-info.com/)
- Geographic salary differentials may apply
- Travel up to 25% or as needed