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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Sales Operations and Order Management, with a strong focus on process optimization, team leadership, and stakeholder collaboration. Proficient in managing operational performance metrics and ensuring compliance with India-specific requirements.
Highest-signal resume keywords
Sales Operations ManagementOrder Management SystemsProcess OptimizationTeam LeadershipStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quote-To-Order ProcessOrder-To-Delivery ProcessOperational PlanningPerformance MetricsAutomation ImplementationB2B Sales ProcessesERP SystemsCRM SystemsOperational ControlsRisk Mitigation
Soft Skills
CoachingProblem-SolvingOrganizational SkillsAttention To DetailCommunication Skills
Industry Keywords
India-Specific Operational RequirementsGSTE-Way Bill ProcessesTechnology DistributionLogistics Management
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead, coach and develop the India Sales Operations and Sales Support team
- Manage team capacity, workload allocation and performance against agreed service levels
- Oversee the end-to-end quote-to-order and order-to-delivery process
- Ensure accurate and timely processing of quotations, orders and customer requests
- Act as an escalation point for complex customer, supplier and fulfilment issues
- Monitor operational performance, backlog, order status and delivery commitments
- Drive resolution of delivery delays, returns, credit notes and invoicing discrepancies
- Build working relationships with distributors, vendors and logistics partners
- Collaborate with international Sales, Commercial, Finance, Procurement and Operations teams
- Ensure compliance with company policies, processes and India-specific operational requirements
- Maintain operational controls, audit trails and supporting documentation
- Identify and implement process improvements, automation opportunities and operational efficiencies
- Support onboarding of new customers and readiness for key business opportunities
- Establish, track and report on operational KPIs, trends and performance metrics
- Identify operational risks and implement controls and mitigation plans
- Support implementation of new systems, tools and operational capabilities
- Champion CDW’s vision of becoming an AI-fluent organization and guide responsible AI adoption
Requirements
What you’ll need- Experience in Sales Operations, Order Management, Customer Operations or a similar operational leadership role
- Proven people management experience, including coaching and developing high-performing teams
- Strong understanding of B2B quote-to-order, order-to-delivery and post-sales processes
- Experience working with distributors, vendors and logistics providers within India
- Excellent organisational, problem-solving and operational planning skills
- Strong commercial awareness and ability to balance customer and business needs
- Ability to manage multiple priorities in a fast-paced, high-volume environment
- Excellent stakeholder management and communication skills
- Experience working with international teams and cross-functional stakeholders
- Strong knowledge of ERP, CRM and order management systems
- Experience driving process optimisation and automation
- High levels of accountability, ownership and attention to detail
- Experience within IT, technology distribution or a similar industry would be advantageous
- Knowledge of GST, e-way bill processes and India-specific operational requirements is desirable
- Comfortable exploring how AI can enhance strategy, decision-making and team performance
Benefits
Comp & perks- AI-fluent organization with support for responsible AI adoption and continuous learning
- Equitable, transparent, and respectful hiring process
- Equal opportunity employment
- Collaborative environment where growth is supported and contributions help shape what’s next