Sales Operations Representative

CDW

. Maximize Account Manager productivity through direct partnership .

Posted 9/22/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $40,000 - $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills while effectively managing customer interactions and order processing. Proficient in utilizing internal systems and Microsoft Office applications to enhance productivity and deliver exceptional customer service.

Highest-signal resume keywords

Customer Service ExperienceOrder Processing SkillsMicrosoft Office ProficiencyInterpersonal SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingQuote CreationBid ManagementProduct ConfigurationSales Order ManagementCustomer InteractionAdministrative SupportDetail OrientationMultitaskingTime Management

Soft Skills

Strong Communication SkillsExcellent Organizational SkillsFlexibilityConfidence in Customer InteractionsAbility to Work Under Pressure

Tools & Technologies

AgiloftSPSAS400Sales Order RouterSales Order ManagerServiceNowWebex

Certifications & Qualifications

Advance Technology (Cisco)

Industry Keywords

Sales Industry ExperienceTechnology Industry ExperienceCustomer RelationsProduct KnowledgePromotions Awareness

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Maximize Account Manager productivity through direct partnership
Provide operational assistance with quote creation and order processing
Provide status updates for orders, quotes, and other requests
Interact directly with customers regarding order status, quotes, and requests
Support basic CDW and Partner-badged service requests through Agiloft and Synapse/Changepoint
Prepare and distribute product configurations and customer quotes
Process orders through SPS and AS400 systems
Process web orders through the Sales Order Router
Manage bid entry, amendments, and winning bids in the Bid Router
Select appropriate purchasing contracts and terms during order entry
Maintain sales order routers and sales order manager screens
Follow tasks through to completion
Facilitate and follow up on Customer Relations/ServiceNow requests
Release orders on hold in the Sales Order Manager and Sales Order Router
Configure hardware accurately according to best-practice standards
Attend sales team meetings and huddles via phone, Webex, or in person
Maintain knowledge of relevant products, promotions, and announcements
Develop product knowledge and sales skills through training
Complete Partner Product accreditation
Build trusted relationships with Account Managers and internal departments
Provide pertinent information to clients and Account Managers
Deliver an extraordinary customer experience

Requirements

What you’ll need

High school degree or equivalent
Associate’s degree OR 2 years of relevant experience
Minimum of 2 years in an administrative support or customer service role
2+ years Sales or Technology industry experience (non-retail)
Extensive knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
Strong oral and written communication skills
Excellent organizational skills to handle multiple tasks
Ability to work under pressure and manage multiple assignments and priorities
Strong interpersonal skills and ability to deal effectively with individuals at all levels
Flexibility in daily work schedule
Ability to work independently and manage time
Excellent problem-solving skills and follow-through
Ability and willingness to travel up to 10% or as needed
Excellent communication, detail orientation, and interpersonal skills
Working knowledge of Microsoft Office applications
Ability to multitask
Confidence with customer interactions
Prior experience selling computer hardware, software, solutions, or services
Certifications in Advance Technology (Cisco) preferred
Working knowledge of internal CDW systems, including AS400/SPS and Agiloft

Benefits

Comp & perks

Annual bonus target of $20,000 subject to terms and conditions of plan
Benefits overview available at https://cdw.benefit-info.com/
Remote work arrangement
Training opportunities for product knowledge and sales skills
Partner Product accreditation opportunities
Opportunity to travel to CDW locations, meetings, and customer locations