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About the role
Key responsibilities & impact- Provide operational management for regional sales districts and drive profitable revenue growth
- Navigate operational processes, drive efficiency, and strategize with sales leaders
- Serve as liaison and escalation path for Backoffice departments
- Develop trusted partnerships with sales managers
- Build collaborative relationships with internal CDW departments to resolve order issues, including drop ship emergencies, backorder management, and bid escalation
- Evaluate and communicate unusual or complex content clearly
- Strategize with sales managers to build partner and customer relationships that generate business opportunities
- Align with strategic OEM partners to organize sales enablement activities driving growth and profitability
- Assess negative gross margin, freight/price adjustments, and RMAs to balance profitability and customer satisfaction
- Gather and analyze data to solve complex problems
- Resolve escalated customer service issues
- Provide actionable insights on Sales Analytics reporting
- Suggest improvements to processes and solutions to improve efficiency
- Review month-end open order reports and manage backorder reports to close deals and retain business with CDW
- Facilitate resolution of account manager commission miscalculations
- Support strategic sales initiatives and company goals
- Provide subject matter guidance, training, and just-in-time coaching to account managers
- Identify account manager skill gaps and work with sales management on development plans
Requirements
What you’ll need- Bachelor’s degree or associate degree and 2 years of sales process experience required
- Minimum 1-year CDW experience OR 2 years external sales process management experience required
- Ability to compute, analyze, and interpret numerical data for reporting purposes
- Excellent oral and written communication skills
- Demonstrated analytical skills and ability to develop actionable recommendations
- Ability to develop trusted internal and external relationships at all organizational levels
- Ability to balance multiple priorities, adapt to changing business needs, and meet deadlines
- Proven ability to collaborate, take initiative, and creatively solve problems
- Understanding/appreciation of maintaining confidentiality
- Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings, and client sites
- Sales process management experience
- Expert knowledge of AS400 and SPS order processing
- Deep knowledge of backbone departments, responsibilities, and processes
Benefits
Comp & perks- Annual bonus target of $6,000 subject to terms and conditions of plan
- Benefits package (details provided at https://cdw.benefit-info.com/)
- Remote work arrangement
- Opportunity to engage with evolving technology and tools, including AI
- Support for learning, growth, and professional development
- Travel opportunities up to 10% or as needed to CDW locations, meetings, and client sites