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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and problem-solving abilities while effectively managing customer accounts and engagements. Proficient in using Microsoft Navision and CRM tools to enhance sales capacity and customer satisfaction.
Highest-signal resume keywords
Microsoft Navision ExperienceCRM Tools ProficiencyStrong Analytical SkillsCustomer Engagement ManagementAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PC LiteracyExcel FormulasAccurate ReportingSales Tools UsageProduct KnowledgeQuotation PreparationOrder ProcessingServiceTrack Catalog ManagementProduct Information HandlingBack-Order Reporting
Soft Skills
Interpersonal SkillsCommunication SkillsTime ManagementPrioritization SkillsCuriosity and Learner's Mindset
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookWeb Browsers
Industry Keywords
IT Industry Sales ChannelCommercial Environment ExperienceVendor PromotionsDeal RegistrationPortfolio Product Knowledge
About the role
Key responsibilities & impact- Provide day-to-day support and maintenance for customer accounts held by the Account Director
- Handle customer engagements to maximise sales capacity and customer satisfaction
- Liaise with internal CDW departments, vendors, suppliers, and customers
- Prepare quotations for standard and non-standard products
- Place orders using sales tools
- Manage coworker and customer-specific Outlook mailboxes
- Handle initial customer queries and issues
- Process product returns
- Provide product information, manufacturer data sheets, and specification checks
- Produce back-order and ad-hoc customer reporting
- Update products and prices in ServiceTrack catalogues
- Work with key vendors and partners to develop opportunities and relationships with existing clients
- Liaise with Customer Services, Credit, and Purchasing
- Develop and maintain portfolio product knowledge
- Understand vendor promotions, special bid processes, and deal registration
- Assist with holiday cover and coworker training
Requirements
What you’ll need- PC literacy, including Word, Excel, Outlook, and web browsers
- Fast and accurate keyboard skills
- Ability to create and apply formulas
- Understanding of accurate reporting
- Understanding of the IT industry sales channel
- Strong analytical and problem-solving skills
- Experience using Microsoft Navision and CRM tools
- Commercial environment experience preferred
- Previous administration experience in a similar role preferred
- Industry product and service knowledge preferred
- Excellent interpersonal and communication skills
- Ability to build rapport with customers, partners, and internal coworkers
- Strong time management and prioritisation skills
- Ability to continually change and prioritise tasks
- Strong attention to detail
- Business acumen and ability to assimilate numbers and financials quickly
- Commercially minded
- Curiosity, learner’s mindset, and willingness to engage with evolving technology and tools
Benefits
Comp & perks- Hybrid work arrangement
- Training and holiday cover support
- Career growth opportunities within CDW
- Collaborative and supportive coworker environment
- AI learning and experimentation culture
- Equal opportunity employment