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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and attention to detail while managing customer accounts and processing orders. Proficient in utilizing Microsoft Navision and CRM tools to enhance customer engagement and sales capacity.
Highest-signal resume keywords
Microsoft Navision ExperienceCRM Tools ProficiencyStrong Analytical SkillsAttention To DetailCustomer Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PC LiteracyFast Keyboard SkillsFormula CreationAccurate ReportingProduct KnowledgeOrder ProcessingQuotation PreparationSales Tools UsagePricing Changes ManagementProduct Return Processing
Soft Skills
Interpersonal SkillsCommunication SkillsTime ManagementProblem-Solving SkillsAbility To Build Rapport
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookWeb BrowserServiceTrack
Industry Keywords
IT Industry Sales ChannelCommercial EnvironmentVendor PromotionsDeal RegistrationPortfolio Product Knowledge
About the role
Key responsibilities & impact- Provide day-to-day support and maintenance of customer accounts held by the Account Director
- Handle customer engagements to maximise sales capacity and customer satisfaction
- Liaise with internal CDW departments, vendors, suppliers, and customers
- Prepare quotations for standard and non-standard products
- Place orders using sales tools
- Manage co-worker and customer-specific Outlook mailboxes
- Handle initial customer queries and issues
- Process product returns
- Provide product information, manufacturer data sheets, and specification checking
- Produce Back Order and ad-hoc customer reports
- Maintain product and pricing changes in ServiceTrack catalogues
- Work with vendors and partners to develop opportunities and relationships with existing clients
- Liaise with Customer Services, Credit, and Purchasing
- Develop and maintain portfolio product knowledge as defined by the Account Director
- Understand vendor promotions, special bid processes, and deal registration
- Assist with holiday cover and co-worker training
Requirements
What you’ll need- PC literacy (Word, Excel, Outlook, Web Browser)
- Fast and accurate keyboard skills
- Ability to create and apply formulas
- Understanding of accurate reporting
- Understanding of the IT industry sales channel
- Strong analytical and problem-solving skills
- Experience using Microsoft Navision and CRM tools for account management and order processing
- Experience working in a commercial environment preferred
- Previous administration experience in a similar role preferred
- Industry product and service knowledge preferred
- Excellent interpersonal and communication skills
- Ability to build rapport with customers, partners, and internal co-workers
- Strong time management and prioritisation skills
- Ability to constantly change and prioritise tasks
- Strong attention to detail
- Business acumen and ability to assimilate numbers/financials quickly
- Commercially minded
- Curiosity, a learner’s mindset, and willingness to engage with evolving technology and tools
- Readiness to explore, adapt, and grow while integrating AI responsibly
Benefits
Comp & perks- Hybrid work arrangement
- Career growth opportunities within CDW
- Holiday cover and co-worker training opportunities
- Supportive, collaborative coworker environment
- Equitable, transparent, and respectful hiring process