FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced expertise in Google Workspace for Education Admin Console administration and the ability to create and deliver engaging training sessions. Proven track record in customer service, technical account management, and project management within educational environments.
Highest-signal resume keywords
Google Workspace For Education Admin Console AdministrationTechnical Account ManagementProject ManagementCustomer Service OrientationPresentation Creation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Google Admin ConsoleGoogle Cloud Directory SyncGoogle Education PlusSystems AdministrationTraining DevelopmentTechnical SupportDocumentation SkillsCustomer Needs AnalysisService DeliveryBest Practices Evaluation
Soft Skills
Exceptional Customer ServiceClear CommunicationEngagement SkillsIntegrityProfessionalism
Tools & Technologies
CDW Amplified For EducationGopher For ChromeGopher For UsersMondayJira
Industry Keywords
K12 EducationHigher EducationEducation IT AdminsState Level OrganizationsEducation Agencies
Tech Stack
Tools & technologiesCloudGoogle Cloud Platform
About the role
Key responsibilities & impact- Deliver high-impact virtual and in-person training sessions
- Create and deliver presentations centered on the Google Admin Console
- Maintain and evolve admin certifications and bootcamps
- Curate, create, and deliver training throughout the US for workshops, conference sessions, and virtual sessions
- Train Education IT Admins on Google Workspace for Education Admin Console, Google Cloud Directory Sync, Google Education Plus, and related technologies
- Create deep-dive training for Google Admin Levels 1 & 2, Security Specialist, Chrome Specialist, and Data Control Specialist certifications
- Present the value of CDW Amplified for Education Audit, trainings, and other services
- Identify customer requirements and build customized engagements using relevant services and products
- Train customers to use products effectively
- Stay current on Google Workspace for Education changes and modifications
- Provide technical support for pre-sales and post-sales processes
- Address product-related queries efficiently
- Support projects from development through implementation
- Provide customer feedback to developers to identify potential new features or products
- Analyze customer needs and suggest upgrades or additional features
- Establish and evaluate best practices with the company
- Track and support custom engagements over extended periods
- Build customer relationships with integrity and professionalism
- Contribute to the Updates & Analysis Team
- Learn broader Google for Education topics, including Google Cloud Platform, migrations, and provisioning
- Support escalated customer issues
- Deliver Service Delivery products as needed
Requirements
What you’ll need- Bachelor's degree and 5+ years managing Google for Education, with professional systems administration experience OR 9+ years equivalent experience
- Advanced expertise in Google Workspace for Education Admin Console administration
- 5+ years professional systems administration experience
- Ability to balance and plan short-term and long-term team actions
- Exceptional customer service orientation
- Strong documentation skills
- Proven track record as a Technical Account Manager, Project Manager, or Advanced Support
- Ability to convey technical information and recommendations clearly and concisely
- Ability to create engaging presentations
- Excellent oral and written communication skills
- Ability and willingness to travel up to 50% or as needed to other CDW locations, meetings, and client sites
- Experience working with large schools in K12 or higher education, a plus
- Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, a plus
- Experience working with State level organizations (Departments of Education or Education agencies), a plus
- Familiarity with project management tools like Monday/Jira, a plus
Benefits
Comp & perks- Annual bonus target of 5% subject to terms and conditions of plan
- Benefits package (details provided at https://cdw.benefit-info.com/)
- Remote work arrangement
- Opportunity to work with evolving AI technology and tools
- Supportive, equitable, transparent, and respectful hiring process
- Growth and learning opportunities
- Travel opportunities to CDW locations, meetings, and client sites
