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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Federal Sales processes, including managing orders, customer interactions, and compliance with government requirements. Proficient in utilizing internal systems and tools to enhance productivity and deliver exceptional customer experiences.
Highest-signal resume keywords
Federal Sales ExperienceOrder ManagementCustomer Relationship ManagementMicrosoft Office ProficiencyTraining and Mentoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct ConfigurationQuote PreparationSPS System KnowledgeAS400 System KnowledgeFederal Government ComplianceContract ManagementSales ExperienceCustomer Quote ManagementProject Collaboration
Soft Skills
Excellent Communication SkillsDetail-OrientedInterpersonal SkillsEnergetic ApproachAbility to Multitask
Tools & Technologies
Microsoft OfficeSPSAS400
Industry Keywords
Federal Enterprise SalesGovernment RequirementsCustomer ExperienceHardware SchedulingReturn Merchandise Authorization
About the role
Key responsibilities & impact- Maximize the productivity of Federal Enterprise Sales Teams by partnering with and supporting Field Sales coworkers
- Prepare and distribute product configurations and customer quotes using online tools
- Process product orders accurately and promptly through SPS and AS400 systems
- Interact directly with customers regarding order status, quotes, and other requests
- Ensure government requirements are followed, including DPAS ratings, due dates, and contract requirements
- Ensure proper quote-to-order conversion for Federal customers
- Collaborate with Federal Services and Project Management teams on large projects
- Manage orders for rollouts
- Handle return merchandise authorizations
- Coordinate hardware scheduling with services
- Provide consistent customer status updates
- Train and mentor new and existing coworkers
- Manage contract vehicles for specified customers
- Maintain in-depth knowledge of relevant products, contracts, and Federal requirements
- Build customer relationships and provide coverage when sales teams travel or are out of office
- Proactively provide clients with pertinent business-impacting information
- Develop effective working relationships with internal departments
- Provide an extraordinary customer experience with a high sense of urgency
Requirements
What you’ll need- Technology industry experience or 2+ years of non-retail sales experience
- 3–5 years’ experience as a CDW ISR or Senior/Executive Account Manager
- Excellent communication skills
- Detail-oriented and effective interpersonal skills
- Energetic and enthusiastic approach
- Working knowledge of Microsoft Office applications, SPS, and AS400
- Ability to multitask
- Confidence with customer interactions
- Prior experience selling computer hardware, software, solutions, or services
- 3+ years of work experience within the Federal Sales segment
- Working knowledge of internal CDW systems (AS400/SPS)
- Ability and willingness to train or mentor coworkers
- Proven ability to complete special projects successfully
- Deep knowledge of products, configurations, requirements, and programs specific to the Federal Government
- Ability to independently deliver quality work and achieve high customer satisfaction
- Professional, mature, team-oriented attitude
- Readiness to explore, adapt to, and learn evolving technology and AI tools
Benefits
Comp & perks- Internal and external training opportunities
- Partner Product accreditation when applicable
- AI-fluent learning and development culture
- Equitable, transparent, and respectful hiring process