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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading Salesforce consulting and delivery practices, with a strong focus on strategy development, pipeline generation, and managing complex customer relationships. Proven ability to drive revenue, margin performance, and operational excellence across various Salesforce clouds and services.
Highest-signal resume keywords
Salesforce Platform ExpertiseLeadership ExperienceCRM ExperienceSalesforce CertificationsP&L Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce Data CloudSalesforce Marketing CloudSalesforce Experience CloudSalesforce Commerce CloudSalesforce ImplementationProject Financial ManagementPipeline GenerationRevenue AttainmentChange ManagementRisk Management
Soft Skills
Negotiation SkillsExecutive CommunicationTeam LeadershipProblem SolvingCollaboration
Tools & Technologies
Salesforce CRMManaged ServicesAI TechnologiesDelivery MethodologiesProject Management Tools
Certifications & Qualifications
Salesforce Certifications
Industry Keywords
MarTechEnterprise SolutionsHealthcareFinancial ServicesGovernmentEducationSalesforce EcosystemConsulting ServicesProfessional ServicesCapacity Planning
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Define and execute the Salesforce services growth strategy within CDW's broader MarTech portfolio
- Build and scale Salesforce services across Commercial, Enterprise, Healthcare, Financial Services, State and Local Government, Education, and Federal markets
- Partner with sellers to identify, qualify, shape, and accelerate Salesforce opportunities
- Develop differentiated Salesforce service offerings, accelerators, methodologies, reference architectures, and reusable assets
- Drive pipeline generation, services bookings, revenue attainment, backlog conversion, and margin performance
- Own strategy, growth, capability development, and delivery oversight across Salesforce clouds, CRM, AI, and managed services
- Serve as executive sponsor for strategic Salesforce pursuits and priority customer relationships
- Participate in executive client meetings, discovery workshops, solution reviews, proposal reviews, and deal strategy sessions
- Support proposal development, statements of work, estimation, pricing strategy, and contract review
- Lead pipeline reviews, forecasting, and account-growth planning
- Establish executive relationships across the Salesforce ecosystem and strategic partners
- Lead joint business planning, go-to-market alignment, co-sell motions, partner sourcing, capacity alignment, delivery governance, and escalations
- Provide executive oversight for strategic Salesforce customers and complex engagements
- Establish repeatable delivery methodologies and governance across project initiation, scope, financial controls, change management, risk management, and closure
- Monitor portfolio health, project risks, customer satisfaction, resource needs, and commercial performance
- Act as escalation leader for significant delivery, customer, contractual, staffing, and partner issues
- Drive services revenue, gross margin, utilization, forecasting, backlog conversion, and portfolio performance
- Manage project financials, staffing plans, partner costs, delivery assumptions, margin leakage, inefficiencies, scope expansion, and resource constraints
- Lead, coach, develop, and retain Delivery Managers, Engagement Leads, Salesforce architects, consultants, engineers, and project professionals
- Develop future practice and delivery leaders through coaching, succession planning, and stretch opportunities
- Drive Salesforce certification programs, capability development, mentoring, hands-on delivery experience, and structured learning
- Align workforce capacity and skills with customer demand and strategic priorities
- Lead effectively across distributed United States and global delivery teams
- Champion CDW's vision of becoming an AI-fluent organization and promote responsible AI adoption and continuous learning
Requirements
What you’ll need- Bachelor's degree in business, computer science, a related technical discipline, or equivalent experience
- 10+ years of experience on the Salesforce platform delivering large-scale enterprise Salesforce technical solutions, including planning, development, implementation, and support
- At least three years of leadership experience
- 5-7 years CRM experience
- Ability to lead teams, build consensus, and create accountability across matrixed organizations
- Ability to identify and creatively resolve customer, project, commercial, and people issues
- Proven negotiation skills and experience working with technology vendors and business partners
- Ability to collaborate across Sales, Solutions, Services, Alliances, and leadership teams
- Strong written, verbal, presentation, and executive communication skills
- Demonstrated ability to act as a trusted advisor within strategic customer and partner relationships
- Ability to navigate organizational change, ambiguity, delivery pressure, and risk while maintaining sound judgment
- Ability to prioritize multiple initiatives and develop long-range plans for complex services, solutions, and capabilities
- 10+ years leading Salesforce consulting, delivery, or professional-services organizations
- Experience building or scaling a Salesforce consulting or delivery practice
- Experience managing Salesforce alliance and ecosystem relationships
- Experience driving services pipeline, bookings, revenue, margin, and utilization outcomes
- Experience leading large Salesforce implementations and managed-services engagements
- Experience with Salesforce Data Cloud, Marketing Cloud, Experience Cloud, Commerce Cloud, Agentforce, CRM, or Industry Clouds
- Salesforce certifications strongly preferred
- Experience owning P&L, forecasting, staffing, workforce planning, and practice operations preferred
- Ability to connect Salesforce investments to customer outcomes
- Comfortable exploring how AI can enhance strategy, decision-making, and team performance
Benefits
Comp & perks- Annual bonus target of 35% subject to terms and conditions of plan
- Benefits package detailed at https://cdw.benefit-info.com/
- Salary ranges may be subject to geographic differentials
- Professional growth and development support
- Collaborative, inclusive, and respectful work environment
- Responsible AI learning and adoption opportunities