Senior Network Voice Engineer – TS/SCI Clearance

CDW

. Perform moves, adds, changes, and deletions for voice equipment, user extensions, voicemail accounts, phones, call routing, hunt groups, shared lines, and telephony services .

Posted 11/6/2026full-timeSatellite Beach • Florida • United StatesSenior💰 $180,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and troubleshooting voice and network infrastructure, including VoIP technologies and secure configurations. Proficient in incident management, customer support, and maintaining compliance within federal environments.

Highest-signal resume keywords

Active TS/SCI ClearanceVoIP TechnologiesCisco Networking TechnologiesDoD 8570/8140 IAT Level II CertificationIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Voice Moves, Adds, Changes, and DeletionsTCP/IPSubnettingRoutingSwitchingLAN/WAN ConnectivityTroubleshootingChange ControlVulnerability RemediationNetwork Segmentation

Soft Skills

Customer ServiceCommunication Skills

Tools & Technologies

WiresharkSolarWindsSplunkRTMTSNMPSYSLOGNetFlow

Certifications & Qualifications

Security+ CECCNACCNPCCNA CollaborationCCNP Collaboration

Industry Keywords

Federal Security RequirementsEnterprise Voice PlatformsSIP TrunksPRI CircuitsE911Analog GatewaysMission-Critical SupportMulti-Site TelephonySecure FacilitiesClassified Voice Environments

Tech Stack

Tools & technologies

Cyber SecuritySplunkSwitchingTCP/IPTypeScriptVoIP

About the role

Key responsibilities & impact

Perform moves, adds, changes, and deletions for voice equipment, user extensions, voicemail accounts, phones, call routing, hunt groups, shared lines, and telephony services
Install, configure, maintain, and troubleshoot IP phones, analog voice devices, voice gateways, call managers, session border controllers, voicemail systems, and unified communications components
Support voice operations through provisioning, incident response, ticket resolution, user support, endpoint replacement, and service-request coordination
Troubleshoot voice quality and connectivity issues including one-way audio, dropped calls, registration failures, latency, jitter, packet loss, codec mismatches, dial-plan issues, and PSTN/SIP trunk problems
Support LAN/WAN connectivity, VLANs, routing, switching, firewall coordination, QoS, network segmentation, and secure network access
Implement and maintain QoS policies across LAN, WAN, and wireless environments
Coordinate with carriers, vendors, government customers, and technical teams on circuit issues, number assignments, porting, trunk configuration, and service restoration
Maintain documentation for voice infrastructure, inventories, extensions, dial plans, call flows, topology diagrams, procedures, and change records
Execute approved network and voice changes through change-management processes
Support cybersecurity and compliance through secure configurations, vulnerability remediation, audit requests, and federal security procedures
Provide technical guidance to junior technicians and support staff

Requirements

What you’ll need

Active TS/SCI clearance required
U.S. citizenship required due to federal security requirements
Hands-on experience supporting enterprise network and voice infrastructure in federal, defense, intelligence, or similarly secure environments
Experience performing voice moves, adds, changes, and deletions for IP phones, extensions, voicemail, call routing, hunt groups, shared lines, and related telephony services
Working knowledge of VoIP technologies, SIP, RTP, QoS, dial plans, gateways, trunks, voicemail systems, and unified communications platforms
Strong understanding of TCP/IP, subnetting, VLANs, routing, switching, LAN/WAN connectivity, network segmentation, and troubleshooting
Experience supporting Cisco or comparable network and voice technologies
Ability to troubleshoot using logs, packet captures, monitoring tools, call traces, command-line diagnostics, and vendor support resources
Familiarity with secure configuration management, change control, incident management, vulnerability remediation, and federal documentation requirements
Strong customer service and communication skills
Bachelor’s degree in a relevant technical discipline preferred; additional relevant experience may be considered in lieu of a degree
DoD 8570/8140 IAT Level II certification, such as Security+ CE, or ability to obtain within program requirements
Networking or collaboration certification such as CCNA, CCNP, CCNA Collaboration, CCNP Collaboration, or equivalent experience
Experience with enterprise voice platforms, SIP trunks, PRI circuits, E911, analog gateways, paging systems, conference bridges, call recording, contact center integrations, classified voice environments, multi-site telephony, secure facilities, and mission-critical support
Familiarity with RTMT, Wireshark, SolarWinds, Splunk, SNMP, SYSLOG, NetFlow, or comparable platforms

Benefits

Comp & perks

CDW Benefits
Salary ranges may be subject to geographic differentials
AI-fluent organizational culture
Opportunities to engage with evolving technology and tools
Supportive, equitable, transparent, and respectful hiring process
Equal opportunity employment