Senior Sales Operations Supervisor – Healthcare Enterprise

CDW

. Provide operational management and drive profitable revenue growth for regional sales districts while creating a frictionless customer experience .

Posted 9/30/2026full-timeRemote • Illinois • United StatesSenior💰 $76,000 - $106,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Sales Operations with a focus on driving revenue growth, managing complex operational processes, and fostering strong relationships with sales and account managers. Proficient in data analysis and problem-solving to enhance customer experiences and operational efficiency.

Highest-signal resume keywords

Sales Operations ExperienceData Analysis SkillsExpert Knowledge of AS400Sales Process ManagementExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process ManagementData AnalysisOrder ProcessingProblem SolvingSales AnalyticsPerformance ManagementBackorder ManagementCommission CalculationOperational EfficiencyCustomer Experience Management

Soft Skills

Relationship BuildingCollaborationAdaptabilityInitiativeConfidentiality

Tools & Technologies

AgiloftChangepointSynapseAS400SPS

Industry Keywords

Sales OperationsCustomer ExperienceRevenue GrowthStandard Operating ProceduresSales Enablement

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Provide operational management and drive profitable revenue growth for regional sales districts while creating a frictionless customer experience
Navigate complex operational processes, drive efficiency, and strategize with sales leaders to build partner and customer relationships
Serve as liaison and escalation path for Backoffice departments
Ensure consistent execution of Standard Operating Procedures and customer experiences
Develop trusted partnerships with sales managers and account managers
Resolve order issues including drop ship emergencies, backorder management, and bid escalation
Strategize with sales managers to build partner and customer relationships that generate business opportunities
Organize sales enablement activities with strategic OEM partners to drive growth and profitability
Assess negative gross margin, freight/price adjustments, and RMAs to balance profitability and customer satisfaction
Gather and analyze data to solve complex problems and provide actionable Sales Analytics insights
Resolve escalated customer service issues
Oversee Drop Ship in House and Pre-Order requests and delivery requirements
Review month-end open order and backorder reports and determine actions to close deals
Identify and correct performance gaps or missed SLAs
Facilitate resolution of account manager commission miscalculations
Support strategic sales initiatives and company goals
Assist with segment go-to-market strategy execution and planning
Provide subject matter guidance, training, and just-in-time coaching to account managers
Determine account manager skill gaps and collaborate with sales management on development plans
Understand CDW Service platforms including Agiloft, Changepoint, and Synapse

Requirements

What you’ll need

Bachelor’s degree OR Associate’s degree and 2 years of sales process experience OR 5 years CDW experience required
Minimum 2 years of CDW experience in Sales Operations role
Ability to compute, analyze, and interpret numerical data for reporting purposes
Excellent oral and written communication skills using a variety of styles and techniques appropriate to the audience
Demonstrated analytical skills, with the ability to understand data findings, draw conclusions, and develop actionable recommendations
Ability to develop trusted relationships at all organizational levels, internally and externally
Ability to balance multiple priorities and adapt to changing business needs while meeting deadlines
Proven ability to proactively collaborate, build relationships, take initiative, and creatively problem solve
Understanding/appreciation of maintaining confidentiality
Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings, and client sites
Sales experience
Sales process management experience
Expert knowledge of AS400 and SPS order processing
Deep knowledge of backbone departments, responsibilities, and processes
“Exceeded Expectations” PMP (Performance Management Program) evaluation

Benefits

Comp & perks

Annual bonus target of $6,000 subject to terms and conditions of plan
Benefits package (see CDW benefits overview)
Remote work arrangement
Opportunity for growth and professional development
Travel opportunities to CDW locations, meetings, and client sites